Ono Hawaiian BBQ — Restaurant in Phoenix

The food is always good when I come here but this time around the communication was poor. I ordered the lava shrimp meal (TO HAVE VEGGIES INCLUDED)with a side of lava shrimp and veggies. The cashier suggested I change it to the special as it was cheaper and I would be getting the same thing. However no. She assumed I wanted all rice, no veggies. So now I’m sitting with 2 of the same meals full of rice and all they would do is give me plain dry side of veggies which is not how I wanted my food made, nor what I requested. So now I have 2 whole orders of rice that I paid for that’s not gonna get ATe because it’s not what I asked for. They even REFUSED to add the lava sauce I asked to be added. She made every excuse to not correct my food smfh! I’m noticing a trend with a lot of these restaurants where customer satisfaction is non existent. Won’t be returning here and will be recommending other locations over this one!

Update 5 mins later

I decided to still eat my food regardless of my unhappiness. I DEF WILL NOT BE RECOMMENDING THEM!! Some of my shrimp were not properly deshelled I discovered as I bit and began chewing into one of the...

Nearly perfect Plate Lunch place, a lighter flavor than expected but still tastes like something from Hawaii. Reataurant VERY Clean, with a Very Pleasant Staff. No Reason Not To Come Here If You Want A Hawaiian Plate Lunch. I had the Katsu/Kalua Pork combo, the mac salad was spot on, katsu and sauce were good (sweet type sauce), and the Kalua pork had a light flavor but still tasted of Kalua pork.

Edit/Update. Feb 18. 2025 Food TASTE is still good, but they've begun cutting the Katsu WRONG (The Katsu are cut FAR too thick, like the cook can't be bothered to cut the katsu into proper slices). This causes the Katsu breading to be far too hard, causing the meat to slip out with the breading and there are No Knives to cut them into size. I would say there are two to three slices of Katsu in every slice served here (Meaning Each Katsu is cut into 3 to 4 pieces instead of 8). Had to bring the score down. I'll be back in a few months to see if this has...

We live 15 - 20 mins from this location. I order online to make sure everything I am ordering is correct and to have everything ready to go once I arrive. I shouldn’t have to double check my order open every bag and box to make sure all that I ordered is there. It’s is so disappointing driving so far to get home and see that I didn’t get what I ordered and then on top of that have to call and ask for them to make it right and they just offer to come and get the rice they forgot. Management needs to make sure their people that are packaging the ordered triple check beforehand. Lastly how are you going to get upset with me on the phone when I am just asking to make it right, insinuating I am lying that they forgot something. Moral of the story make sure you dig through your meals before you leave to make sure they can get it right.

Pa change your oil, for $13 a plate my fish should not...