I stayed here for a legal convention and it was a beautiful venue, each room our events took place in were lovely. However, the lodgings were terrible. My room was very run down and left much to be desired. the lock on my door was only half attached due to a crack in the wall that made the second screw holding it in place fall out. The window also did not close on the left side all the way which seemed to be due to the rubber seal getting stuck. There were odd stains everywhere including on the lampshades, walls, and the lounge chair in the room. There was also a hole in the wall paper that looked to have been intentionally cut directly across the night table from the bed. The shower had very good water pressure but did not look clean enough for me to want to get in it and there was soap scum or mold on the corner of the tub. There was also mold on the window frame above the vent. The vent seemed to be the only aur conditioning and did not cool my room to below 70 degrees based on what I felt. I was often sweating just sitting in the room with the AC set to 60. I could not figure out how the shower worked as the plug to switch it from tub to shower would not stay up and immediate fell back to the tub setting every try. I called room service about this issue and after 30 minutes, they sent up two men to help me (a single young woman traveling alone). I felt very uncomfortable about that situation and felt the hotel should have sent at least one woman up. I also ordered room service during my stay. I ordered a plain burger with fries and did not realize their fries come automatically with cheese on them, so I had to send them back. The burger was also so juicy that before the food made it upstairs to me, the bun was already soggy. They also did not have regular ketchup and only had seasoned ketchup which tasted terrible. I ended up not eating the burger and was still charged full price which was over $30 after the fees. The staff were also incredibly rude during check-in, when I called for room service or assistance, and when I asked for a printed receipt for my stay. It also took room service over an hour after my hitting the provided "I'm done" button, for them to actually come to the room to collect the plate and serving table. I was very disappointed and upset after my stay. The only staff members who were nice during my visit were those in the Tap Room when I went to get my one free nonalcoholic beverage provided by the convention.