When i arrived at the restaurant, I was told they were working on my order; this is 30 minutes after phoning it in (one medium pizza). I waited for a while. Then they gave me my order. In the car, I looked at it and realized it wasnât the pizza i ordered. I brought it back, more confusion. Finally, another customer comes inâthe restaurant had given him my pizza and he didnât realize it until he got home. Apparently, we had the same first name. So, I had to wait for them to make another pizza for me. The staff said to give them my phone number next time and there would be some kind of credit for me. On top of this, when I got home and we opened the box, the crust hadnât risen. Nothing like flat crust on a hand-tossed pizza. They were crowded, but that shouldnât be an excuse. Usually...
   Read morei ordered $70 worth of food for my family and i the other day. instead of telling me they were out of something they just replaced it without calling me to let me know or ask me what iâd like instead. the worker christy or chrisy was very rude and told me she couldnât do anything when i asked for my money back. told me to call back the next day and when i did they told me nobody there could do anything. very unprofessional and irritating especially when i spent so much money with the company. it wouldâve been an entirely different story if someone from the store called me when they realized they were out of...
   Read moreI donât live in pittsfield so usually when iâm out there i get pizza hut for pick up. I always get extra breadsticks and they are always friendly and the food on point. I get if itâs busy waiting longer than the 15 minutes ( no issue with that) but waiting 40 minutes for 2 orders of breadsticks that were sitting there the whole time ready is ridiculous. The girl couldnât be bothered to check until after 30 minutes we still didnât get the food. Instead she was âbusyâ standing there doing nothing. If i paid for the order walking in and gave a name, you should know what I am...
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