Pizza Hut — Restaurant in Pittsfield

When i arrived at the restaurant, I was told they were working on my order; this is 30 minutes after phoning it in (one medium pizza). I waited for a while. Then they gave me my order. In the car, I looked at it and realized it wasn’t the pizza i ordered. I brought it back, more confusion. Finally, another customer comes in—the restaurant had given him my pizza and he didn’t realize it until he got home. Apparently, we had the same first name. So, I had to wait for them to make another pizza for me. The staff said to give them my phone number next time and there would be some kind of credit for me. On top of this, when I got home and we opened the box, the crust hadn’t risen. Nothing like flat crust on a hand-tossed pizza. They were crowded, but that shouldn’t be an excuse. Usually...

i ordered $70 worth of food for my family and i the other day. instead of telling me they were out of something they just replaced it without calling me to let me know or ask me what i’d like instead. the worker christy or chrisy was very rude and told me she couldn’t do anything when i asked for my money back. told me to call back the next day and when i did they told me nobody there could do anything. very unprofessional and irritating especially when i spent so much money with the company. it would’ve been an entirely different story if someone from the store called me when they realized they were out of...

I don’t live in pittsfield so usually when i’m out there i get pizza hut for pick up. I always get extra breadsticks and they are always friendly and the food on point. I get if it’s busy waiting longer than the 15 minutes ( no issue with that) but waiting 40 minutes for 2 orders of breadsticks that were sitting there the whole time ready is ridiculous. The girl couldn’t be bothered to check until after 30 minutes we still didn’t get the food. Instead she was “busy” standing there doing nothing. If i paid for the order walking in and gave a name, you should know what I am...