Auntie Anne's — Restaurant in Plainfield

If I could give it 0 stars I would! I came here at around 640 and ordered mini pretzels dogs the young lady told me it would be a 8 minute wait I said no problem. I drive up to pay and I ask would you like me to park in front she stated no stay here. 3 minutes later a gentleman gave me my order. I get home bit into my pretzel dog it's raw still. I called for a refund the gentlemen said do I have a receipt I told him no the lady didn't give me one. He started he will refund it. An hour later he calls me for my credit card number absolutely not I will not provide that he states it's because we had 2 orders at the same time I told him it's very simple the order you rushed to make since you received another order is the one you refund which consists of only 1 order of...

Came here to get my T-mobile Tuesday pretzel. Went inside, only one customer there waiting for their order. No greeting, and no one there taking people’s order. Everyone is working in the back. Finally after a few minutes a lady who was prepping someone order came to the front to grab something, so I had to ask her if there was anyone available to take orders. She then replied that she will take it once she prepares the other customers order. I’m all about the cashier prepping orders, but a greeting and a “I’ll be right with you” should be mandatory for great...

The employees here are so kind. They always say hello to my kids and smile and wave. My kids always request to come here for that reason. Especially when they are having a bad day because they know they will be greeted happily. Food is always fresh we don't mind waiting a couple minutes it takes. And we all love the new...