Dairy Queen — Restaurant in Plano

A friend of mine and I, along with her dog.. her service dog, walked into this Dairy Queen at around 6:30 p.m. on a very hot day, do you have us a couple of large ice cream sundaes, and my friends service dog had enjoyed a puppy cup. A woman was standing there behind the counter, with an uninviting look on her face. She saw the two of us and my friends dog walk right in, and she took our order. She told us to go ahead and have a seat and somebody would bring our ice cream out to us momentarily. My friend and I were sitting there and cooling off, while enjoying our ice cream. A male employee walked over to our table and was looking at my friend's dog, who was sitting in the booth next to me. The employee told me that they did not allow dogs inside Dairy Queen. I conveyed to the employee that Daphne was a service dog. He looked a little dumbfounded, as he reminded me that some people just bring their dogs in and he had to ask them to leave. I told him that it was okay, and went on to tell him that for future reference, he might care to ask if it was a service dog first, and if so.. he could smile say okay and walk away. After a while, the individual who took our order had said to me from across the room, "ma'am if that's a service dog, she needs to go on to the floor.. she cannot sit up there in the booth." What a sub-human miscreant. I told her, "okay, thank you." She went on to tell me, "if you don't want to put your dog on the floor, you can leave!" After I place Daphne on the floor, my friend and I had continued with our conversation. I told my friend that we weren't ever coming back to this Dairy Queen ever again. A few minutes later, and walks a Plano police officer. I jumped up and was gathering my belongings, while telling my friend that it's time to go and hurry it up. I was leading the way out, and the cop headed me off at the pass right by the door. He was cordial and nice and professional. What a relief that was. And seemingly, a rarity. We went outside onto the patio and sat down. The officer went out to his car, and came back with a couple of criminal trespasses that he was filling out, and my friend and I had signed. The officer said he had no idea why the lady had called, but she had called and he had to do what he was doing. We party company, as the officer got into his vehicle, and my friend and I, along with Daphne, had gotten into my friend's car, and drove away. There was no rhyme or reason as to why this woman had taken it upon herself to call the popo. Only thing that I can think of, is that she had a sizable amount of self-loathe. With a penchant for being vindictive as heck. My friend had taken me home, and we had parted ways. I got all the phone and called Dairy Queen corporate. I told the lady who took the call exactly what had happened. She took my phone number, my email address.. and a report on the situation that had occurred. Have yet to hear back from anyone from Dairy Queen corporate. I may or may not hear back from them. Each Dairy Queen is privately owned now. But the lady at the corporate office told me that they would speak to the owner. I hope they followed through. We did not enjoy being treated as we were treated. The woman who took our order, watch this walk in the door with Daphne on a leash, and behaving very well. She's a sweet dog. That woman needs to be called on the carpet and reprimanded. 30 lashes on the bottom of her feet with an elephant's tail wouldn't be so bad either. I'll never darken the door of that Dairy Queen ever again. My friend and I eat out every now and then, and we always take Daphne with us. Eating establishments a heck of a lot nicer than Dairy! Queen.. and nobody ever...

Worst experience ever! This was on the promotion of a free ice cream cone on 1st day of summer. Before placing order I asked about the promotion so there wouldn't be any mistakes done. Upon getting to the window the lady asked for my app I proceeded to show her then she proceeded to ask for the code for the free cone. Never did she state any code needed when I placed the order. I asked for help and they rudely told me it wasn't the proper app. I downloaded the "proper app" then she asked for me to get back in line to get my food after she had already charged my credit card oh and also she then proceeded by telling me if the app was downloaded today I qualified for a small blizzard after she gave me my purchased blizzard that she flipped outside the window that was already melted and dripping everywhere she said upps and still gave me the same melted blizzard. Then my "free blizzard" was given to me also melted! I could've just told her that I didn't want anything and to give me my money back, but the only reason I didn't was because my daughter had been asking for the free ice cream promotion that she saw in the news. Next time Dairy Queen employees should explain better how to qualify for a promotion and Dairy Queen should be more detailed about the promotion during promotions. Also I still spent my money on part of the purchased and I didn't get a frozen blizzard! If your giving something away for free and promoting it, don't make it so difficult for your...

This is the K Avenue location in Plano.

I stopped here recently for some desserts. The wait wasn't long but the customer service was poor!

I used the drive-thru on this particular evening and the following occurred:

1- I had to ask for my items to have lids placed on them. When I asked, the guy looked as if he was lost, as if he could not understand why I was asking this!

2- I ordered more than one item but was not offered a carrier or bag. I had to ask for one (a bag).

3- I checked my bag. Order was correct, but no napkins! WHY IS THIS SO HARD? This is a simple job!

So, after I ask for napkins and receive them, the staff member turns his back to me and doesn't turn around until he could tell I was driving away!

The staff (from what I could see) were all black guys, with one of them being a 'heavyset' guy.

Ghetto. Poor customer service! DO BETTER IN YOUR HIRING DQ!

Can't say that I'm being prejudiced or racist. I am not Caucasian. I have PLENTY of melanin in my skin! ;)

But wait....there's more!

So when I went home, I didn't eat both items right away. They were placed in my freezer. When I did eat them, the one item was delicious with nothing wrong with it.

However, the other item (dessert that included some of their softserve ice cream) had A LONG HAIR IN IT!

Officially grossed out! Leave this place alone and...