The Halal Guys — Restaurant in Plano

Terrible management, the current manager Marco is unprofessional, rude, obnoxious and unfit to work at an establishment catered to Muslims. And shame on the higher ups for hiring people like him. I've been too this location a few times and every single time they don't give enough meat, it's beef with rice not rice with beef. I went there recently with my wife and they skimmed us on one of our three large platters. Upon complaining the manager Marco took it personally that someone can complain and became obnoxious and unprofessional. No apology no empathy no acknowledgement. I wrote a very long detailed email to the Halal Guys ownership, it's too long for me to copy paste here so I'm giving a short version which may illicit a response from the management but whatever. Anyways, it's been almost two weeks and the Halal Guys email support hasn't gotten back to me on a solution. They told me last week someone will be calling me and no one ever did, I followed up today and they said it's being looked into and we'll let you know. I moved from NY last year, I've been eating platters from them since the 90s in the city, and instead of taking it to Google to review immediately I tried resolving it with their ownership directly, truly didn't want to have to write a negative review for them. Unfortunately now I can see why they've hired people like the magnet Marco at this location because there's just no thought or care behind who's serving their clientele. $50 for three platters (street food) is already expensive, top it off with terrible customer service and portions that are miserly and ungenerous makes you feel like you've been taken for. If Muslims can't get treated with respect in a Muslim owned establishment there's something seriously wrong. My experience at this location has been supremely disappointing but I think I'm more disappointed but the way the ownership has handled this situation. Suffice to say I won't be spending my money...

This weekend I visited halal guys for the first time, I wasn’t too sure about this place but I’ve heard from a couple friends that it’s a must try. My girlfriend and I are both in the restaurant industry so we naturally pick up on small details from when we first walk into any food establishment ( lol i know, it sometimes sucks)

The first thing I noticed was that the place was extremely clean for it being 1pm, line was moving at an ok pace and the food smelled delicious!! When we got to the cashier we were greeted by the sweetest girl ever ( I’m sorry I think her name is Maria/ Geraldine im terrible with names! ) with a very warm pleasant smile! She kindly explained how dishes are prepared and recommended and beef gyro platter. I wasn’t too fond about the rice, but the meat was tasty! Price is a little steep for the portion , but like many places unfortunately in today’s economy we understand you have to charge more and more to keep up. The food was yummy but not enough to eat it all the time.

BUT we will definitely stop by again when we are in Plano because of the Maria/Geraldine ( sorry again!) we don’t mind spending the extra couple bucks when employees like her don’t make you feel like they are doing you the favor when buying food! Thanks for...

Update 2025-06-03 pm.

Took away 3 stars. Won’t come back here.

I have previously reviewed this location and come here often. Today was sad because there appears to be a management issue. I could not understand the woman taking order and wife had similar problems. Initial order was online but was cancelled 2 minutes later. No reason given. Got 2 plates and side humas. The pita all had a very weird paint / chemical smell and peculiar flavor. Check my reviews. I come here as a go to place but this location is disappointing. Look at other recent reviews. Really won’t come back.

So ask about the meats / veggies and sauces. They were ok. Wife thought they were good but I know what is normal and this was not that quality. The gyro meat was dried out and not like normal. The chicken was good but not consistent within the serving for doneness. No trays to carry food and containers were not easy to carry open without dropping stuff out.

What is going on at this location?!?

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I thought this would be a fast lunch but decided to treat myself to the special. So happy. The seasoned roasted lamb is one of the best things I’ve ever put into my mouth!!!!

This is so amazing. The seasoning is spot on!

This is crazy!!!

This...