Rancherito's Mexican Food — Restaurant in Pleasant Grove

• I had to update, and I’m sorry to do this, but c’mon guys….you jumped your prices by 50%.in the last two weeks. The Al pastor bowl was $8.60, now it’s $12.60. Bean and cheese burrito was $5 and change, now it’s over $8…. For a bean and cheese?? These are corporate Chipotle prices now. I get that prices go up, but this was a really bad business move. I’m hoping an investor didn’t come in and cause this. I’m leaving my original review below on your food and service because they are amazing, but your prices now are not worth it, unfortunately. Very disappointing. **

I’ve eaten at numerous Rancheritos but this one is our favorite, hands down. Edgar, at the front counter, will always greet you with a smile and recommendations. The food is super fresh, the refried beans are the best anywhere, and prices are very reasonable. We moved here from So Cal and are super picky about fast casual Mexican places…. Until this, We hadn’t found one in Utah we really liked and we’ve been here 8 years. This ranks up there with our favorite spots in So Cal. I recommend anything with their Al Pastor…. It is the best. I particularly like the Al pastor bowl and get a side of corn tortillas to make mini tacos with. My wife and her sister like their beef tacos and bean and cheese burritos. Get a side of their refried beans to take home….. nothing beats them. We eat here at least once a week if not...

I never leave bad reviews, but this experience was disturbing. I came in with my niece and ordered two big burritos. When I used a small water cup (about 14 oz) to take a modest amount of sauce — instead of using 5–6 of their small plastic cups — I was aggressively approached by a staff member who raised her voice at me from the get go. When I tried to explain, she shouted “I don’t care,” proceeded to go on for another minute or so and another staff member backed her up. I ended up crying in their lobby from being so shaken.

Even though I had clearly not taken too much sauce, the staff tried to charge me $4.49 or take it back (which they did — probably to throw away). There was no sign stating any policy. What’s worse is I’ve seen plenty of people take more without a problem — but they’re usually men. I believe I was profiled for looking like a “rich girl” or just because I was polite, petite, and vulnerable.

Staff mocked us afterward and dodged my brother’s calls and even hung up on him rand only when he tried to follow up. No compassion. No accountability. Just humiliation.

This wasn’t about sauce — it was about how some people in power treat those they think they can walk over. I’ll...

HORRIBLE FOOD! My husbands Al Pastor was burned SO bad, that it looked as if they scrapped the grill and put all of the charred remanences in the burrito. Then my steak nachos were beyond cold (we dined in mind you and it took a good 5 minutes for our food to come out). The steak was super chewy (and of course cold), the guacamole was super watery, the chips tasted like pure grease, and even the cheese didn’t taste right. I maybe ate 10 chips (probably not even that) trying not to waste food and since we spent $30 for two crappy meals. My husband couldn’t even eat half of his burrito either. We were trying our hardest to choke it down. I am praying we don’t get sick from it.

We used to love coming to this location, but the last 2 times (especially this time) has been horrible. The employees are always so nice though and inside the restaurant is always really clean. But we definitely won’t be...