AT&T Store — Local services in Pleasant Grove

If you value your time, go to the AT&T stores 10 minutes north or south of here instead. This location has the most incompetent employees I have ever encountered. What should have been a simple replacement for a defective phone turned into an absolute nightmare. I have been sitting here for over 2 hours while they struggle to complete what should be a straightforward process. I started writing this review at the 1 hour and 20-minute mark, thinking surely it would be resolved soon—but alas, here I am, still waiting. 1 hour and 45 minute mark- At this point, I’m questioning whether I’m trapped in a bad dream that I can’t wake up from. After 2 hours and 18 minutes, I walked out with a working phone; only after witnessing an absolute circus of incompetence. To put this experience into perspective: I would rather shave off one eyebrow every day for the rest of my life and have to explain to everyone why I’m missing an eyebrow than step foot in that store again. No need to thank me for saving your valuable time. I’m now going home to hug my wife and kid because I need to remind myself that there is still good...

I just want to say how respectable and honest Heidi is. She was so easy to talk to and understand all the issues I have been having with T-Mobile, I started asking why didn’t I switch a lot sooner. Heidi was honest and very understanding what it’s like to have phone troubles with billing and technicalities that are a bit harder to understand. It’s easy to buy a new phone it’s pretty hard to understand all the things it can do. I recently had some trouble switching from android to IPhone and it’s the most frustrating thing I’ve ever done and yet Heidi went above and beyond to help me understand how to operate my phone and even talked me into buying the new Apple Watch with my purchase. She made me feel at ease when the line was out the door and everyone’s patience was being tested she didn’t skip a beat. She said I was here first and my concerns were a priority. I’ll definitely be sending my friends to meet her. Wish I could give 10 stars. Thanks for...

I LOVED the awesome customer service at this store! I have been to other AT&T locations and had horrible experiences, and I never wanted to go back. I reluctantly decided to try this store, and I'm glad I did, I was treated kindly and my needs were met. There are 3 reps that catered to me every time I went in, Jaron, Brennan and Brent, which made my experience an excellent one! All they wanted to do was find the best solution for me and what I needed, and they were patient and cared about my concerns. I would recommend this store over any in the entire valley, you won't regret it! If I ever need anything in regards to AT&T, I can guarantee you that I will always go there first. A special thanks to my 3 reps, Jaron, Brennan and Brent, you...