Let me preface this by saying that we come here every year in the late summer. This year, we ordered our typical breakfast, the “A Shore Thing.” Unfortunately, our waters arrived in dirty cups, which we noticed at the end of the meal, after eating most of our food and drinking from the cups. One cup of water had purple residue on the inside of the cup, while the other had orange residue inside. We showed the staff, even wiped some residue from the inside (it easily came off just by touch, it wasn’t stuck on).
The staff’s response was that they serve squeezed fruit drinks, and so that’s the reason. The tone suggested this was a perfectly reasonable explanation and a normal occurrence. I’m not even sure the word sorry was anywhere in the explanation. Frankly, I don’t even care what the reason is. It’s plain disgusting. I’m drinking out of somebody else’s dirty cup. It wasn’t even dried on there, it came off at a touch, which tells me the cups don’t even get cleaned at all, maybe just a quick rinse. Needless to say, the meal ended there for us, feeling nauseated rather than satisfied. I don’t think the staff understands finding out you’re eating out of a stranger’s dirty dishes is completely unacceptable.
To add insult to injury, the prices on the bill were unexplainably higher than in the menu. The tea was $3.12 instead of $3. There was another $2 or so of random price increases. “Hey, here’s a little up-charge for the privilege of eating out of...
Read moreAs a trained chef I have to say the food was excellent, the home fries in particular were fantastic. My friend ordered poached eggs with hollandaise, I was incredibly impressed with it. Poached eggs are never something a breakfast chef looks forward to, and a hollandaise is a pain in the rear to top it off. Now my breakfast wrap should have been thrown on the flattop to cook before wrapping it all up, but overall I would say it was 4 star food
The service however was some of the worst service I have ever experienced. Completely forgot part of the order, had to be flagged down to ask for things, no coffee refills offered nor any other drinks, no half and half refill, not even an offer to bring water to the table. 4 waitstaff on duty for tables that could have been handled easily by 2 pro waitstaff.
I would suggest eating here. However be prepared for an hour wait on your food and poorly...
Read moreIt was very disappointing. We wanted to love it - the menu is very creative, the location is really nice, and all the people who worked there were friendly. But the service and food were both bad.
We were ignored by the waitstaff, who spent the whole time talking among themselves. It felt like they were inconvenienced by our presence. We had to ask for menus after 10 minutes, ask for water, and get up to ask for anything else we needed. The only thing they brought us without asking was the bill.
The food was okay, but not worth the price. I got the French Toast. If I had ordered it delivered from a random deli it would be exactly what I'd expect to receive. A little cold, no syrup, plain bread, a little rubbery. Really...
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