The Great Northern Coffee Bar — Restaurant in Port Angeles

I hadn’t been to Great Northern in a while so I decided to go there on my lunch break. Big mistake. The girl took my order and said, “We’ll have that right out!”. I ordered a Bennigan and that was all. I was sitting there waiting for about 15 minutes before both employees on shift disappeared to the back, the sandwich that the guy put into the oven before they disappeared was finished so it was beeping for almost one minute while they were back there so the girl had to run out and take it out. I wouldn’t be surprised if that customer’s order was overdone or burnt. I was already irritated but I gave them the benefit of the doubt and literally assumed they were making the pretzel bun in the back because that’s how long they were taking and they’re apparently made from scratch. I’d had enough of waiting at this point for what is essentially just a ham and cheese sandwich on a roll so I walked to the register and waited for one of them to come out so I could get an update on my order since it had now been about 20+ minutes since I ordered and there was only two other customers there. The guy walks out slower than a turtle literally dragging his feet and sees me waiting and looked like he had an epiphany, remembered he was at work, and dashed over to the counter and started doing something on the counter that I couldn’t really see (finally doing his job I assumed.) I asked, “is the Bennigan almost ready?” and he goes, “The what?” and I said “The Bennigan.” And he goes, “Oh. We don’t have any ham. We’re slicing some right now.” No apology or anything. I asked how long it would be because I had less than 10 minutes left on my lunch break and I had to walk back to work. He shrugged with the most blank stare and said “Probably 5 minutes. Do you just want a refund?” and I said yes. Instead of coming to the register to give me a refund, he proceeded to slowly bag 2-3 items of food that were sitting on the counter for who knows how long. After that, he announced the orders to the two customers sitting in there, one who ordered AFTER me?? He finally dragged his feet and walked to the register to give me my refund. The guy that was already there before me had just received his food before I got a refund so I can’t even imagine how long he must have waited? Also, he got a burrito and there’s no ham in the burrito so why did his take so long? I’m sorry, but were you even present at all? The girl working with him was friendly and got everyone’s drink orders complete in less than 5 minutes while he was doing who even knows what in the back but wish she would’ve at least taken initiative to apologize for the wait or give some kind of update. I’m unfortunately not too surprised because this place is not a very welcoming place customer service wise which is part of the reason I never go. I’m so tired of the horrible customer service around here, it’s exhausting. I will say the décor is very nice and they have a cool menu. That’s about it. I don’t want to blast his name on here but he is kind of tall with brown hair, blue-ish, green eyes (?), and was working around 11am on 3/14/24. He should really step it up or get a new job that requires zero interpersonal skills, productivity, or effort. He disappeared at least 3 times while I was there for a considerable amount of time each time. He moved insanely slow. He looked like he was so miserable and didn’t want to be there the entire time and didn’t smile at all. He made it feel like his job was a major inconvenience to him and he looked totally lifeless. I know we all have bad days but come on. Also, why does the free water taste like poison? Has nobody that works there tasted it? Last time I went there I grabbed a glass right as I was about to leave and I literally had to spit it out, it was horrible. Thanks for wasting my lunch break and making it so I had nothing to eat to get me through my shift and doing nothing to make up for it....

Worst service we’ve experienced in years! I hardly ever post reviews but I just couldn’t ignore the experience this morning here on our way back to Seattle. Ordered a lemon poppy muffin, a customized burrito and cappuccino. Literally saw another customer who was in line way behind me take the same muffin I ordered while I waited for 20-25 mins. The burrito never came, so when I asked about it they all said we don’t have a ticket for it. We will prepare now, I said I don’t have any more time to wait. Asked about muffin and they said they ran out of it. So, you are telling me that you charged about $40 for my order and didn’t even bother to check on it. This happens when you have a busy morning with customers, and this is not the worst part. The issue I have is with how unapologetic and unbothered they all were towards me in spite of me expressing verbal disappointment rather politely. They seemed least bothered, and just said we can refund money if you’d like, and that was chaotic as well. The girl just went about refunding burrito because that’s all she heard. Then I had to ask the guy who took my order to also tell her to refund muffin money. She is screaming at the back stating what she did, and the guy goes you’re good to go. I’ll need to check if they processed a refund. This place had good reviews, but it was utter disappointment to start the day off with such disorganized and unapologetic folks at a...

These guys do not know coffee. They were SO SLOW, and surly and dirty; I've never seen such dirty, slow, slovenly, unfriendly coffee baristas who couldn't even murmur polite words. They were like grumpy hippies whereas usually coffee people are peppy (and clean) and communicative. They didn't do my order right (simple order- double short americano room for cream) and were rude about fixing it. I think there's new ownership and I would avoid it. Looking back now, there was only one other customer while I was waiting- a CRAZY-acting, homeless-looking guy coming from the back. I just figured it was a homeless dude sheltering/using bathroom. But as I'm writing this, I think about the way the baristas were acting, how they barely murmured any words and seemed so out of it... I wonder if crazy dude was something o do with why the baristas seemed like they were barely cognizant and couldn't get my simple...