So, I placed an order via the app for my wife and myself. After arriving home and opening up the sandwiches, I noticed I had a very light sprinkling of lettuce and then also had spinach. I didn't have spinach on my order, and I ordered for a regular amount of lettuce (which in the past has been a handful. This was a fingertip "pinch" of lettuce). I have maybe 4 slices of onions. The only "regular" amount that was actually regular was the turkey slices, cheese, and tomatoes. Everything else was very skimpy.
I selected "more banana peppers" and was surprised to see on the build ticket that that means "8 slices." Which means 4 individual little slices per 6" sub is "extra." I haven't noticed this problem with the quantity of ingredients in the past when I ordered via the app. Wondering if this regimented ingredients amount is recent....
My wife found a hair in her sandwich. I tried calling them at 5:48 pm and 5:50 pm (they close at 6 pm on this particular day). No answer. My wife tried calling and they aren't picking up her calls, either.
I'm not sure that I want to come back anymore. I've just noticed it get more expensive with the quality continuing to decline.
Update (2 months later): My wife was hungry so we tried again. She ordered a Sweet Onion Teriyaki (comes with strips of chicken) and I ordered my usual turkey and asked for extra on every side veggie to try to get a normal amount.
Once home, my wife was confused to see turkey slices in her sandwich. I had the chicken put in mine. Yes, we confirmed the tickets and veggies in each sandwich. Both sandwiches had the sweet onion teriyaki sauce in it. Everything else was as ordered, to an extent... And, once again, when trying to call about the mistake, they wouldn't...
Read moreCLOSE THIS BUSINESS DOWN. Dylan and Asazel are awesome. Went in Sunday and they made my sandwiches were super friendly. My husband goes in today (the next Friday) and picks up our online order (should've known to be in person...) because they completely messed up our order in a way I've never seen. They wrote a rude note on the receipt when my husband requested the put the appropriate slices of peppers for the More/Extra option and they wrote "No :)" which was rude! They switched our meats on our sandwiches (I asked for sweet onion teriyaki chicken and they gave me turkey, and my hudband asked for Turkey provolone and he got my chicken. He had to hand pick the meat and switch them which was disgusting but im pregnant and starving. They also didnt give me the extra meat I paid for. My husband said a high schooler with pink hair and piercings gave him the sandwiches. Everytime we've gone in recently, the sandwiches are horrendous. What is going on?? How someone who likes their job maybe?? Needs to...
Read moreSubway was supposed to be open at 11 am. I got there at 11:10 and it was not open. Looked through window and 2 gals were at counter and one saw me and said 1 min. So i waited at back door which i pointed where i would be. Waited another 10+ min then one of the girls finally came out and spent time putting down all the chairs and arranging them, then went to front door and unlocked it and put out a sign, then went to front counter and was talking and laughing with the other girl. After waiting a total of about 20 min for the door to be unlocked i left. I was a regular customer of subway but will never go back to this subway in...
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