Taco Bell — Restaurant in Portland

I bought two cheesy bean and rice burritos minus the cheese sauce added red sauce and onions and it was a $1.80 extra all together so I asked the guy at the window why it was so much and how much was each item to add to it because onions are normally $0.10 to add to a burrito at any other one I've ever been to and red sauce is free. He said the red sauce was free but they were charging $0.80 to add onions to a burrito which doesn't even add up to a $1.80 he took it off but this is unbelievable. I just want to warn people that this Taco Bell is doing shady stuff. I have been overcharged there before a few times but this was ridiculous. That's the price of a whole other burrito just to put onions on it and as I'm sure you all know onions have to be the cheapest ingredient you could add besides maybe rice. I'm never going there again but I thought people should know because that is a straight scam and I really don't think these Taco Bell should be allowed to charge whatever they want and have different prices at each location. It's just immoral behavior and you shouldn't have to double-check everything at every Taco Bell every time you order because of it and it should be standardized even though it is a franchise like so many other franchises even worse is they don't post how much adding anything extra is so you don't even know and it gets confusing especially if you're making a big order so I'm sure they're ripping a ton of people off. The worst thing is I have been to this Taco Bell and ordered the same thing many times so a rough estimate is I've been ripped off at least $20 over the past few months. I'm literally buying two of the cheapest things on the menu on purpose and then I end up getting charged almost $6 for two Taco Bell burritos with nothing more than beans and rice in them and of course they get more expensive and smaller and smaller every year. Another thing is if you're getting something taken off a burrito and then something added that should just automatically cancel the price out obviously because they're saving money on you taking something off and then charging you extra to put something on. That's just immoral. And I know this is quite a rant but how hard is it to simply distribute the ingredients in a burrito correctly half the ingredients on half of the burrito and then the other half on the other half. Even if you did do that just fold it the other way then. This happens more times than it doesn't. It has to be a joke among the employees at this point. There's no way people aren't doing...

I was sent to pick up some grubhub orders from this location. It says in the app “go to the lobby, if the lobby is closed go through the drive thru” the lobby was closed, so I go through the drive through. I think it shouldn’t take long as there is only one car ahead of me at the box they ask for a moment before getting to me and I say fine. I wait about 8 minutes and then they get back on the mic. I let them know I have 2 orders for grubhub. She apologized for the wait and says there is a pickup window for that. I ask if she can just hand me them through the drive thru like the app says and she says “if the cameras see me I could get in big trouble” a weird hostile management it seems like. The exit from the drive thru is a right turn only so I would have to go back around the block to get to the lot. There is no one behind me, and the window is right by the drive thru exit, the app said they were ready, so I move out of the way of the drive thru window and go to pick up at the window, the guy at the window says he won’t give it to me until I move my car. At this point I have wasted enough time and they have made this way to difficult and complicated that I don’t even care about the $3 I would make delivering it, and tell him I’ll just cancel it. I don’t understand why fast food places are so weird about 3rd party delivery. When the lobby is open, and people go in, they seem to almost never be attended anymore, all focus is on the drive thru. So it ends up taking longer, but if you aren’t going to allow pickups through the drive thru maybe don’t put in the pickup details (which I know the owner or manager has to set because I have a restaurant on 3rd party apps) also why put the window in the most inconvenient place where after following the instructions in the app, you will have to turn twice onto a busy street just to get back into the parking lot. Be nicer to your associates and the separate window for 3rd party pickups is a bad idea that you...

Food is good if they get the order right. Frequently they do not. The walk up window late at night once the main lobby is closed is very hit or miss. They will sometimes take your order, sometimes they won’t, often times the employee is rude.

Also this location is constantly out of everything. Sauce packets, freezes, straws you name it. I get there may be supply chain issues but each week it is something new.

Tonight I waited in line was told they were out of half the sauce packets and given the wrong order. Frustrating experience often and my roommate did get food poisoning here two weeks ago. It is what it is but I’ve had more frustrating experiences lately then good ones.

Edit: 3/4

I went back today idk why. Ordered on the touch pad in the lobby with a friend. Her order came out correctly and within 5 minutes. Makes sense it’s a fast food restaurant.

I then proceeded to watch 6-7 orders of people who had just walked in receive their orders. Not sure if they were mobile orders, some definitely ordered on the tablet after me. They all proceeded to get their food before me. My friend and I waited 20 plus minutes for my food to arrive and that was after I went up the counter and asked them to check on it. Get home and sure enough part of my order was wrong.

This is obviously a high stress location being in a pretty popular area but everything about it just seems to be so incompetent and frustrating. Expect long waits, only sometimes being able to order from the walk up order at night, and for your order to only sometimes be right.

This location can be defined by one thing and that is...