Jamba — Restaurant in Poway

I ordered through the app and correctly ordered for this location. I even have a screenshot showing the correct order location. Their online/app system somehow created the order for Escondido instead. I showed the staff and they were equally perplexed, but did nothing. I didn't have 40 minutes to go waste picking it up from Escondido. So basically Jamba Juice stole my money and didn't make me a smoothie. I contacted Jamba customer service in the app, which was abysmal. The first time they didn't even respond so I submitted another request and they responded 1 MONTH later and said they couldn't do anything hahahah. Honestly, I don't think I could get worse customer service even if I tried.

No worries Jamba, I understand how to make things right. At some point in the future I'll return and place a very large order, then dispute it with my...

Michelle and crew went way above and beyond to provide me with an excellent experience! For some reason, my Jamba app wasn't being read by the computer, but they honored the coupon that I was trying to use anyway. Then on the way out, I got caught up on the door and dropped one of my smoothies. As I was frantically trying to clean up the mess, they made me another smoothie to replace the one I dropped! I couldn't believe it! They reassured me that everything was okay and that they would finish cleaning up the mess. It was the kindest and most positive customer experience that I've had in a really long time; maybe ever. I feel so bad that I cannot remember the name of the second team member on shift, but I really want to thank her and...

Bummed walked in 10 minutes before closing, and the two girls working said they were our last order pointing to two other people who were standing inside. Didn't want to serve us acted as if they were closed. Then a lady walks in after us and picks up a to go order(even though It said the restaurant wasn't accepting to go orders. Did end up getting served just bummed at their lack of customer service and willingness to want to close before their posting...