Panda Express — Restaurant in Poway

I love the workers and food here. Most of the time that I come here, I pick up or order the family meals. Once in a while, I order 1-person meals. The workers are always professional, even during peak hours. I always get the food warm and tasty.

I've always received my food at reasonable times. I would never mind waiting 25 minutes for a family meal or 15 minutes for a 1-person meal. I always expect that they're busy and that they can run into any unexpected problems. However, I've only had one serious issue in the past with an order that they were able to make, but didn't and prioritized in-person customers.

This was some time in 2021 or 2022. At around 1:50pm, I placed a 1-person order online before work (1 side, 2 entrees). I went to pick up the order around 2:05pm (15 minutes later). The order wasn't ready. I told the cashier about my pick-up order. The cashier mentioned that they were working on it. While waiting, I saw the workers taking new orders from several in-person customers. Some of those customers got their food immediately and the others got it about 5 to 12 minutes after they ordered. I ended up getting my food around 2:20pm, even though I had ordered my 1-person meal around 30 minutes before they did. This is the only serious issue I've had with this Panda Express. One of the workers apologized about the long wait time for a small order. Other than that, they've always been great with customer service, quality of food, and...

I met my wife here (we were car shopping a few blocks away and she got hungry so she left me at the car dealership). Since I'm always interested in posting information, I asked her about the service and the food. She told me the service was excellent and her order was ready quickly (I think that's probably because they have a lot of the food already prepared and ready to go). She also commented that the food was reasonably well prepared (even though some of it might have been sitting for a while). The restaurant was clean and there was...

Food was good, they were very careful and safe on covit-19. All staff wearing gloves and masks. You can walk in to order and its no touch. They pack it up and place on a table for you to pick up even soy sauce and chili packs they will not hand to you they only place in bag. I felt VERY SAFE! Did notice the serving sizes were smaller, when you order double of one item, the 2nd scoop only have the size of first scoop. You are watching them serve your food. Containers a little smaller than they use to be in the past. Food...