Jersey Mike's Subs — Restaurant in Powder Springs

A few weeks ago, I visited Jersey Mike’s with high expectations, but I left extremely disappointed. Upon arriving, I was informed that they were “sold out of bread.” It was baffling and frustrating, given that bread is a fundamental component of their sandwiches. Instead of offering a reasonable alternative or a solution, I was only given the option to have my order in a wrap.

The wraps were a poor substitute for the fresh, hearty bread I anticipated. The overall quality of the sandwich suffered immensely because of this. The experience was far from satisfying, and it felt like I was being shortchanged.

This evening I visited the same Jersey Mike's location at New MacLand Road in Powder Springs and was YET AGAIN extremely disappointed with the service I received. Here's what happened:

I arrived at the store well before closing time, hoping to enjoy a Philly cheesesteak, one of my favorite sandwiches. However, when I tried to place my order, I was informed that they couldn't make it because they had already turned off and cleaned the grill.

This was very frustrating for several reasons:

Timing: I arrived at 8:42 which was still within their advertised hours of operation. I expect to receive full service during these hours, including hot sandwiches that require the grill.

Lack of Accommodation: The staff showed no willingness to accommodate my request or offer any alternative solutions. I was simply told that the grill was off and that was that.

Customer Service: The way the staff handled the situation was disappointing. There was no apology or effort to make things right. I felt dismissed and unvalued as a customer.

I was a Jersey Mikes fan when I lived in midtown - I was excited to see a new location in Powder Springs, but sadly, I can no longer put any trust or confidence in Jersey Mikes.

Jersey Mikes..? More like Jersey Turnpike! Can’t find the exit...

We had an awful experience at this location recently. I ordered online for pickup because we have a baby and that is what's convenient for us. I ordered a tuna sub, when my husband got there he was informed they didn't have tuna. Okay cool but why would I be able to order something unavailable? I then ordered in place of the tuna was a turkey sub but since I had paid for bacon on my tuna sub I wanted it on the turkey one. Well they then ran out of bacon, so then my husband went to the grocery store next door and purchased bacon and cooked it himself. They also apparently didn't have mayo only packets of mayo so I then had to put the mayo on my sandwich as well. My sandwich looked pitiful and thrown together. I called the location for a refund and talked to a girl and she then placed me on hold to then tell me they would call me back, they didn't. I reached out to corporate and they escalated it and said the location would contact me, they didn't. So I paid around $13-$14 for a sloppy sandwich missing ingredients and not what I originally wanted from a company that talks about providing high quality subs and exceptional customer service. All I want is my money back for what I paid for my sandwich. Not just the bacon. I won't be back to...

After 6 tries I’ve finally learned If you need a gluten free bun don’t bother with these guys, they obviously don’t care.

Initial post Today was the third time I ordered a sub on my app and upon pickup was told the gluten free buns were still frozen and it would be another 20 mins or so for it to defrost. The last few times I waited but at this point I’m just fed up. I was so happy when they opened in Powder Springs but this is their third strike. Today I asked for a refund as I had no time to wait (that’s why you order ahead using the app) but I haven’t seen the charge removed yet.

Months later…… So once again I ordered and on the way to get it am called and given this whole explanation how market research gives them how many buns that need to be ready and they already exceeded that for the day. Honestly, the explanation just leaves me more pissed off. So after the initial horrible review and their reply, I tried again and the same thing happened, but I did not update the review.

Another month passes and I stupidly tried again and was met with the same result. I guess I’m just crazy because the definition is trying the same thing and expecting a different result. I’ve officially given up (after about 6 times with...