Crumbl — Restaurant in Provo

THIS RATING IS FOR CUSTOMER SERVICE AND NOT FOR THE COOKIES. (And if I could give 0 stars I would)

-Delivery was 2 days late. (& currently still pending actually) -Some of the staff didn’t know how to handle concerns about delivery and lied when I asked if they had my sisters delivery order ready to go. I also asked for confirmation on the flavors for my sisters order that was claimed to be “ready to go” and the worker read off the wrong order.

Just poor customer service and I felt like the customer support could have been way better for the inconvenience this caused considering the mix up, and extremely late delivery.

Worked with Kennedy, and I ordered cookies online through the app and it was not delivered. I called them the first time, she said it was delivered, I called the second time, they said the recipient would have to go to the mailing room- and when the recipient went they said it was never delivered. I called the third again, and Kennedy said it was an issue with ordering ahead of time and that I should order same day. I told her they were ordered that same day, she then tried to say other excuses of what went wrong. She said she tried calling me and that she couldn’t leave a voicemail but then after that ONE attempt to try to get ahold of me, that was it. No other calls, or anything. I wouldn’t have known the cookies weren’t delivered if I never called back- now for the 4th time. I asked her how can I avoid this next time, and she didn’t really have an answer for that either. My options were wait til Wednesday for the cookies to be delivered, or a refund. I wanted my sister to receive these cookies because her favorite pink velvet finally came back so I didn’t want a refund and agreed to have it delivered Wednesday. When I called Wednesday it was the same damn thing. Another worker saying the order was ready when it was so obviously not, and when I asked her to read the order back and she read the wrong order. They said they would text me when they delivered and now they’ve texted asking “this is Rye (worker I talked to Wednesday afternoon to confirm the delivery) from crumbl, what was the name on the order again?” This must be a prank lmfao anyway- you’d think they’d give ya girl a free party pack or something with all these damn errors. Delivering a 4pack shouldn’t be this hard. CRUMBL OREM LOCATION FOR THE...

I've never had any issues with ordering or customer service. I always go with the curbside option and my order comes out within 5 min or less. Always. All in all crumbl has a better base dough that's more flavorful and substantial than CHIP's. My eternal gripe is their prohibition against semi-sweet chocolate. Those of you who have reviewed that Crumbl's too sweet...this is 100% due to milk chocolate being used instead of semi-sweet. Milk chocolate makes the whole ensemble ghastly, sickly, sweet.

The original recipe was created in the late 1930s by Ruth Wakefield who famously ran the Toll House restaurant in Whitman, Massachusetts. The delicious mix of crispy cookie and melted chocolate chunks first appeared in her 1938 cookbook “Tried and True,” and was intended to accompany ice cream.

Due to the enormous popularity of the cookie recipe, sales of Nestlé semi-sweet chocolate skyrocketed and Andrew Nestlé and the Wakefields struck a deal.

In exchange for a lifetime supply of free chocolate, Nestlé printed Ruth’s recipe, by this stage called “Mrs. Wakefield’s Toll House Cookies,” on the chocolate labels and even started to score their chocolate bars and include a special chocolate chopper so people could easily make the chocolate chips for their cookies. This continued until 1939 when Nestlé introduced their own brand of conveniently pre-chopped chocolate- the small chocolate buttons still known today as “Nestlé’s Toll House Chocolate Morsels”

Notice that absent from the historic records above is the word milk followed by the word chocolate. To summarize all of the above, the milk-chocolate variant is an abomination to the recipe. Veritable blasphemy in the face of the institution that is the American chocolate chip cookie. The reason for its phenomenal success is the buttery sweet vanilla shortbread cookie juxtaposed against the tart, tangy, sharpness, of semi-sweet chocolate. Quite...

Update 2 years later: I will never respect any company that tries to hold a monopoly by suing smaller companies that are competing with them. I read the claims and they are so petty. You’ve just proven your character and it’s ugly. I’ve never heard of Dirty Dough before your frivolous lawsuit but rest assured I will be giving them some of my business in support.

This place has some amazing flavors. Absolutely delicious. However, the reason for the 2 stars is that both the orem & provo locations have served us undercooked cookies. I ate half of the chocolate chip cookie with caramel popcorn on top and half of the churro cookie the day we bought them. The texture of both seemed raw in the middle but I assumed it could have been that they were quite warm and fresh. That night I had a horrible stomach ache.

The next day (just so you know it was plenty of time for the cookie to cool down) I was able to pinch off a piece of cookie from each cookie and roll it like clay in between my fingers. It did not break apart at all. This is a sign of undercooked cookie dough that is still raw.

This is only my second time buying a box of 4 cookies from this company and both times I've recieved cookies that were extremely undercooked/raw. The employees are either cutting corners and pulling the cookies early or the bake times need to be adjusted.

It's going to be hard to come back after the last experience of feeling sick to my stomach. I threw the other half of both cookies away. It wasn't worth...