Subway — Restaurant in Provo

9/25 Mandy was great!

8/25 out of olives past 2 times I came, due to issues with their supplier. Subway on 300S had olives that day.

SELOHCIN shirt kept leaning into the food with her chest when she reached forward to get the veggies because she is large chested and short and her sleeves kept touching sandwiches too because the sleeves were baggy and came down to her elbows. There was food on her shirt. The girl who made my sandwich kept wiping her nose on her wrist.

The bread seemed smashed. I think she smashed it when she rolled up the sandwich. The lady who made my sandwich had tons of flakes in her hair and black teeth and looked really scary. The other one was giving me smug looks and not very friendly.

The bread seems more narrow than it used to be so order 2 full subs for a family of 2 adults and 2 kids. They covered the meat and cheese with a metal cover so you can’t see your choices. The cucumbers are sliced super thin usually so they are wilted and mushy and gross. I think they use some kind of machine and it depends on the worker how thick they are. The sandwich got really soggy and was dripping and a mess to eat. Make sure nothing is dripping when you make it and ask him not to squeeze the veggies to get the moisture out. They need to drain their wet ingredients so it isn’t soggy 5 minutes later when you eat it. I told them just a little mustard but they always struggle to get it out without it coming out fast with their bottles so ask for “1 thin strip of mustard” put on the bread before you put veggies on so that if it’s too much some can be wiped off. And then don’t forget to put ranch dressing on or they won’t prompt you again.

I signed up for rewards 1/17/24 at this...

Very disappointed. Placed order pick up at 6:20pm saying it would be ready by 6:50pm. WE WAITED AN ENTIRE HOUR!! It finally said it was ready and so we went in to pick it up. It took 10 minutes to wait to even talk to the girl at the front AND they lied and hadn't even finished our order yet! We had to wait another 20 minutes to get our food. An hour and a half to make two sandwiches is RIDICULOUS. Irritating to also see one VERY SLOW girl doing everything by herself while there is another guy sitting on his phone in the back area switching between his phone and making bread. EW. That is against food handlers violation and should not be allowed in a restaurant! Phones are so dirty and I am disgusted that he was using the same hands to swipe and text on his phone as he did to make the bread. After an hour and a half, we finally received our food... but the disappointment did not stop there. My sandwich had this weird paste on it and I thought maybe it was melted cheese, but then I realized it wasn't cheese-- MY BREAD WAS DOUGHY. GROSS! Who wants to eat undercooked bread? Especially since I am pregnant! There were chunks of chicken fat in my sandwich larger than a nickle and I had to pick out and really observe each questionable bite. This was the one place I felt comfortable eating cause usually it is fresh, it is simple, and delicious... however, after our experience at this location, my husband and I do not want to ever go back and feel that we deserve compensation, if not a refund (since I ended up having to discard half of my uncooked fatty sandwich), for the poor quality of food and poor service. Please help resolve this and make...

5:18pm on a Thursday afternoon (December 2016) and only one worker? My 3 minute food dash turned into a 15 minute wait JUST to be served. I've visited this location before and never had any issues.

Update: 5:30pm again on a Thursday (didn’t plan that), January 11, 2018. Still only ONE employee working and he is stuck assisting an elderly man who doesn’t seem to have a care in the world. If you’re Subway management and happen to read this comment, please consider having a second employee working because this is ridiculous.

I overheard the one employee , Kingston, say someone else will come in at 6:00pm. Kingston just wanted to talk up a storm with the customers. That’d be permissible, except that he can’t work quickly while talking. In fact, he is very, very slow at working. Please have a talk with him about being more efficient; train him if necessary. The customer behind me got fed up and just walked out. I’ll give it one last visit in the future and if it’s a terrible experience again I’m never coming back. I waited over 30 MINUTES just to be served with only 4 PEOPLE in front of me. If it weren’t for...