Jimmy John's — Restaurant in Racine

Updated Review - 1/25/25: My review is changing this time. Not good. Our order was goofed up. I ordered and paid for a large root beer and got a regular size root beer. We ordered two potato salads and got one fork (and we were not at home) and we got no napkins. The sandwich and wrap were delicious…. the potato salad was good… and the root beer was great. I just wish I had got a larger size like I ordered and paid for. —— Updated Review - 1/7/25: Delicious sandwich. Great chips. I love Jimmy John's! Updated Review - 10/6/23: Took the day off from work to get things done around the house and needed a quick lunch. So…. We got Jimmy John’s. Always fast. Always delicious! We love Jimmy John’s!!! —— Updated Review - 8/30/23: Just like their saying says…. They are FAST! I love Jimmy John’s food! My favorite is the Spicy East Coast Italian sandwich. It is delicious! Actually, everything I get from Jimmy John’s is delicious! It is one of my favorite places to eat when I need something fast and tastes great! —— Updated Review - 8/17/23: Jimmy John’s is one of my favorite “get it fast” restaurants. I can order it online and they seem to be walking up my sidewalk with the food five minutes later! The sandwiches are always fresh and delicious…. And the chips…. cookies…. and my favorite lemonade. I will always highly recommend Jimmy John’s!!! —— Updated Review - 7/6/23: My wife was going out to dinner with a friend of hers, so she ordered me Jimmy John's. I was a happy husband! She ordered me the Spicy East Coast Italian sub with jalapeno potato chips... And a lemonade. Everything was delicious! Delivery was super fast. I highly recommend Jimmy John's! Updated Review - 5/29/23: It was Memorial Day... We didn't feel like cooking OR going out to eat anywhere. So, we ordered Jimmy John's and had it delivered. Once again, it was delicious. I almost always get my favorite... The Spicy East Coast Italian sub with chips. I also got a root beer. Everything was perfect. I highly recommend this Jimmy John's! Updated Review - 1/29/23: I got my favorite…. The East Coast Spicy Italian. Great sandwich…. tons of meat! Delicious! I also got chips and an iced tea. Everything was perfect…. As usual. I love Jimmy John’s and I will always recommend it! —— Updated Review - 1/2/23: I say it every time…. I love Jimmy John’s!!! I don’t know if it is the bread, the meats, or a combination…. It is ALWAYS delicious. My favorite is the Spicy East Coast Italian. It is incredible! I highly recommend Jimmy John’s…. And I really mean it! —— Updated Review - 12/6/22: What can I say? It was delicious AGAIN! Like I always say, “I love Jimmy John’s”. It is great every time I order it. Ordering online is simple. They delivery fast. And everything is always made the way I order it. I can describe Jimmy John’s in one word…. PERFECT! Once again, I highly recommend Jimmy John’s. —— Original Review: I love Jimmy John’s!!! My favorite is the #7 Spicy East Coast Italian with chips, a pickle, a drink and a chocolate chip cookie!!! Mmmm!!! And FAST delivery! Highly...

⭐ 1-Star Review: Extremely Disappointed with This Location

Customer service from the manager tonight was unacceptable. This is the second time I’ve had a terrible experience with this location.

The first time, I waited over two hours for my food. When it finally arrived, it was left on my porch for more than 30 minutes without anyone ringing the doorbell. The food was cold, stale, and smelled like refrigerator burn. They offered me a free pop as compensation, which I never even picked up because it didn’t solve the problem.

Tonight, I placed a $60 order, and the app added an extra sandwich I didn’t want. When I called the restaurant to fix it, I was told my order was being sent to a completely different address, even though the app showed my correct address. If I hadn’t called, I would’ve waited hours again for food that never arrived.

When I spoke with the manager (I believe his name was Andrew), he told me “customer service is above his pay grade.” His only solution was to refund the order, which would take 5–10 business days, meaning I’d have to repurchase the food and lose the online coupon I used.

There was no effort to make things right or take responsibility for the app issues and poor service. Between the repeated mistakes, lack of accountability, and dismissive management, I’m completely done with this location. I will never order here again and strongly recommend others...

Spent $45.41 plus $9 tip. Order sat on the tracker for over 30 minutes. The driver did get it to me within 10 minutes once tracker changed to out for delivery, total over 45 minutes. Never this long at other locals. It was brought to my door since he lives in my building. Bread on the hard side. Meats less than I get at the Mount Pleasant location and the Libertyville location in IL by my job. Requested cheese added and extra cheese on another. Very slim pieces provided, again never an issue at the othe 2 locals. Ordered next day and spent $33 and did pick up after reading all the bad reviews, wanted to see for myself. Mayo packets requested since they did not put xtra as requested day before. No packetes in bag. Like day before 3 sandwhiches squeezed into 1 little bag. Xtra requested items very skimpy again. Mind you other 2 locals never have had to ask for xtra, just add to. This order number was 1518829320466304. Again bread harder. When I walked in was stared at then asked why I was there. Told rather cold my food was on a rack by the door. I spent a lot at this local in 2 days. I will no longer go to this local and will notify friends/ family to avoid as well. I will be leaving google and yelp reviews...