Charleys Cheesesteaks — Restaurant in Raleigh

I was in town to visit with and spend time with my daughter whom lives in Raleigh NC. I took her to the mall so we could eat and pick up a few things for her birthday. I encountered the worst customer experience of my lifetime while visiting the Charleys at Triangle Town Center. The associate (Danya) was counting money when we approached. She continued to do so without greeting us or setting expectations for approximately three minutes. My daughter and I stood there shocked at the incredelousness of her. When she finally looked up she only asked, "Are you paying with cash or a card" I retorted, "Debit card." She then continued to count money for approximately another 2 minutes before taking my order. I ordered a cheese steak combo with a sweet tea and fries. I received my fries and sandwich but never received my drink. I notified the attending kitchen associate of it. The attending associate in turn notified Danya that we needed a sweet tea. Danya retorted that it was down at the beginning of the line as if she wanted me to come and get it myself. Luckily a kind customer behind me was kind enough to take and bring it to me. I received the drink however without a straw. I asked if I could have a straw to which Danya pointed where the straws were located. The straws were located directly behind the counter whereby I had to reach around. I will never return to an establishment that treats their paying...

Waited years to go back to a Charley's. Finally went today. Ordered ahead. Paid for four sandwiches, two of which were supposed to be large. When we got there they said they were out of large buns. We asked for a refund on the two sandwiches for the difference in price and she said that it wasn't worth the effort to give us the money back. One of these sandwiches were supposed to be a BBQ with crispy onions and we paid for bacon to be added. We received No BBQ, raw onions and no bacon. Another was a chicken california. This was ordered as normal but the sandwich we got had no onions, no lettuce or tomato like it was supposed too. The last one was a chicken Philly to split between my two kids. There were burnt pieces of chicken and mushrooms throughout it. We had to toss half of it. We spent 56 dollars on garbage. Also it had whatever the hell this...

This place used to be SO good. I was excited to go a couple weeks ago when we were at Triangle, but it ended up being a complete disappointment. I ordered the Philly Cheesesteak. The meat was dry and lacked flavor. There was literally 2 tiny pieces of lettuce on the entire regular sized sub. When I let the cashier know, she asked for a side of lettuce and the girl who made the sandwiches told her I needed to come down there and ask her for it instead of just giving it to her. The lady making the sandwiches was wearing gloves but handled her cell phone multiple times with the gloves on and went back to handling food. I was pretty grossed out. Waste of money and unfortunately now have no desire to return. They used to be great, but it is pretty obvious the staff...