Jimmy John's — Restaurant in Raleigh

Leaving a 2-star review for this store hurts my heart. But, after getting Jimmy Jons for most of my lunches during my work day over the past year, this store was once my favorite JJ's, making me smile every time I ordered from them, they were friendly and accurate with what I ordered, greeting me by name after I ordered consistently from them after starting my job in the area. Now, it has changed, and not for the better. I have ordered my lunch from them for the last 5 days straight. The first 3 days, I got a completely different sandwich than what I ordered, it was fine the 1st time, mistakes happen, I used to work in food service, I'm pretty okay with things like that usually. So I ate the incorrect sandwich and went about my day, the second day, same thing happened. Ordered a #2, with cucumber & hot peppers added (the same thing I order every time) and I instead, received what looked to be a rather hastily made blt with 2 slices of cucumber. After the 3rd day this happened again I was fed up, called the store to ask what was going on, talked with the manager, and was given ~$7 credit on my account, which was awesome, I felt heard and like things would get better. Thursday, I finally got my correct sandwich, except for the things I asked to be added, the cucumber and the hot peppers. Fine, whatever, at least I get the sandwich I wanted and paid for. BUT, today is Friday, and after ordering the same thing all week long, and getting more and more disappointed and frustrated during my meal break, I will be taking my credit, and my business, to any other restaurant in the area, disappoint me once, that's fine, twice, okay -ill get over it. But 5 times in one week, it is simply too much. I value my time and my money too much to waste it getting an incorrect, disappointing lunch. I genuinely hope that the original crew from that jimmy Jons have made their way to better jobs, I miss them terribly. They made my lunches awesome, smile-inducing things. And that is the thing I...

Food is usually good and the service is usually quick, but I can't go higher than 2, because they charged me twice for the meal (I paid for that sandwich twice, once with a card, once with cash).

I got to the window, and the young lady at the window told me that my card had not gone through, so I ended up paying with cash. Got down the road and called my bank to try to see what was going on with the card since I had more than enough in that account. Found that my card had been charged for the order. Called JJ's immediately, and the gentleman that picked up told me that there was a known issue with card processing (He said there was a national issue affecting all card processors, but I saw no reporting on that), they knew I had paid cash, and not to worry about it, they would take care of it. Nearly a week later, the charge no longer showed pending with my bank, but it had posted to my account. Obviously, they didn't take care of it.

The bank reversed the charge immediately after I called them, but having to go through that process was not something that anyone should have to do when the merchant knows that there is an issue, and they have told you that they will take care of it. If I hadn't been paying attention and followed up, my sub would have cost double. It's not about the dollar amount, it's the principle of the matter. In addition, my order was wrong on that trip, and it's just left a bad taste in my mouth, literally and...

You can usually get a quick sub here, but the quality varies greatly and the staff is a diverse bunch. I've had subs that were great and subs that were terrible. I've had quick experiences where order to sub-in-hand took 30 seconds and another time it took 10 minutes (yes, 10 minutes from ordering at the drive thru window, to them actually handing me my sub). I've also had great, friendly people at the window, but the past two times, I've experienced something rather odd. I think its the only restaurant in the world I've been to where the person at the window never said anything to me throughout the entire exchange of credit card/sub. What's even more odd, I thanked them for handing me both my credit card back and sub back, only to receive silence. Now, if you're a stickler for manners and expect happy, polite service - this isn't the place to go. But if you're like me, and just want a cheap sub ,...