Firehouse Subs Victoria Commons — Restaurant in Rancho Cucamonga

First time here. Quite different than the "other" sandwich spots. We apparently were helped by a new staff, which was cool. He was learning and so were we. Every question we asked, he turned and asked someone else who was not there as a team player. The guy making the sandwiches seemed annoyed as the rookie asked questions. We were patient because it was obvious he was new. Now the "all involved" condiments are not for "all" sandwiches. I asked for tomatoes and onions ("all involved" includes those 2) and THEY WERE NOT "INVOLVED" anywhere on my sandwich. Thank goodness the hubby shared his tomatoes with me. The tuna sandwich i ordered was good! The 2 missing ingredients would have given the sandwich a "great" vote instead of "good!" Idk if I will return anytime soon. Too pricey and not a friendly environment. Plus....I like to see my sandwiches made and that's...

Amazing place . Super cute inside .love the decor the red chairs and the rancho painting on the wall .it put you into this firefighter ambiance . They also support them which is great . The staff was smiling friendly and even offered water while i was waitting .top notch customer service . The sandwish itself with the slice of pickle was amazing . meat slices were very tender .Nice warm and delicious ( def better than subway) .veggies and meat looked and tasted fresh.the drink machine is very modern and sanitary . No need to push your cup agaisnt the machine , you just press one button . The only downside is the outrageous cost of the sandwish itself ( which is why i only go once in a blue moon) if the prices were to drop people would go a lot more frequently . Overall the place is cute ,service is good, food is good ,staff was friendly ,only the prices are a...

Edit: We've been back a few times and although the food remains delicious, the customer service has dramatically dropped. I could've been on actual fire and Hannah just gave us a dead stare. No welcome or hello or any acknowledgement. Jordan was no chatty cathy either. We had to address him. The purple haired girl was too busy doing stuff to notice us. Took off a star.

Great sandys here! I like the Hook & Ladder fully involved. Which is all the fixins. They have a healthy selection of hot sauces, I like the sweet and spicy Captain Something sauce. Reminds me of Quiznos Batch 81 they used in the club there. The dude who greets us every single time we come here is attentive and full of suggestions. The wait can be a bit much sometimes but the food is always good. They have sweet tea here as well, a plus in my book. It's a lil drive here but worth it....