Dunkin' — Restaurant in Reading

I feel so sorry for the employees at this location, the manager today in the morning was yelling at them and berating them in front of customers because the line wasn't moving fast enough. Very UNPROFESSIONAL on her part. Although our order was incorrect and went inside to get it corrected, when the employee saw me coming in and realizing something was wrong, his face turned pale white and started trembling and quickly corrected the order making sure the manager didn't see it so she wouldn't verbally harras them all over again. A good manager does not need to yell and insult employees especially in front of customers. If they messed up, you take them aside. All she accomplished was making them...

I just had a terrible experience at the store located at 316 Lowell street Wilmington Ma , the Spanish lady at the drive thru along with her daughter were extremely rude to me, only because I took an extra minute so sort it out money on my wallet, she yelled at me saying that she didn’t have all day ( I probably took less than a minute to give her the money. Her daughter came and yelled something while her mom was also yelling. I’m calling the cops if that happens next time. I appreciate and love all Dunkins products but I do not have to deal with bad employees since there’s a Dunkin Donuts on...

Went to this Dunkins this morning (11/28/17) as usual in my way to work and got 2 chocolate frosted donuts and a large hot chocolate. First off the donuts were old and tasted stale. The hot chocolate wasnt even drinkable. It smelled like hot chocolate but that was all. It was water down brown water. No texture, consistency, flavor or anything remotely close to actual hot chocolate. It looked like brown water sanitizer from the machine. I’m rating here a 1 Star cause I can’t give this dump of a location anything less even though it deserves it. I’m done getting any food from this...