Hampton Inn Boston Woburn — Hotel in Woburn

If I could give negative stars on bad faith conduct of the Manager named Maria who checked me out 12 hours ahead of schedule then I would.

I had to book this room as an emergency for myself and my dog. I booked over the phone and the Hilton onsite booking agent booked me from Monday 5-6pm to Wednesday 11pm.

If what happened today hadn't, I would have given this place a 5 star review. Rooms were great. Facilities amazing. It's a truly comfortable stay... Until they kick you out at random because they're sold out.

I assumed I had until 11pm and was away taking care of important family matters when I got a call from the Manager named Maria around noon. Almost immediately the tone was hostile.

"This is the Hampton Inn Woburn. Check out was at 11am."

I was taken aback. I was mostly packed but I had 12 hours. Right?

Maria continued, "We're fully booked and you left your things here. We need you to get them out."

I explained that the booked and the Hilton app said I had until 11pm.

"Yes but we're fully booked and that's an extra day that I can't give you."

What was going on? I was barely past her artificial deadline 11am by less than an hour. This was so disrespectful and bad faith.

"Is there a chance I can leave at maybe 3pm?" I asked.

"WE'RE FULLY BOOKED. I CAN ONLY GIVE YOU ONE HOUR."

So I raced from Quincy to Woburn. I sprinted into the hotel, quickly grabbed everything I could. Almost as if the building was on fire.

I get down to the lobby. I found the Manager at the front desk. I said I was checking out from my room and wanted to speak to a manager.

"Maria" said she was the manager. I asked if she was the woman who called me about being 12 hours ahead of schedule. She said she was.

Maria never identified herself on the call. So she knew she was doing something wrong because she was.

The conversation turned immediately defensive again.

"The check out time is 11am."

I explained that both the Hilton app and the onsite booking agent had check out as 11pm. I remember because it was so unusual. There was no budging or apology.

"I'm sorry they told you that. But check out is 11am."

I was done at that point. I'm regularly a defender of people who work with the public. I've been there. The public can be brutal. But this was bad faith.

This seems to be a hotel that's constantly "fully booked." I hear a similar discussion when I was waiting to be checked in with another guest.

Apparently, Hampton Inn Woburn and Maria just see you as another number that they will boot you out randomly when it suits their purposes.

As a guest, bookings aren't my responsibility or fault. If you stay here, who knows when they'll decide your check out time is?

"Your check out was midnight and we're fully booked..."

It's 12:21am?

"Anyway get out."

DON'T STAY HERE. TELL YOUR FRIENDS NOT TO STAY HERE.

That will fix their booking issues...

If I could give 0 stars I would!!! From the first phone call the morning of our suppose it arrival I encountered nothing but straight rudeness from the General Manager Gwen Lytle herself. My family and I made reservations from booking.com and requested an early check in due to having a special needs child. When I called to make sure there was at least one of the 2 rooms available Ms. Lytle told me there was absolutely no way we could have an early check in. I tried to cancel the reservation and she told me I had to contact booking.com. After speaking with booking.com a cancellation request was emailed to the property and all that was needed was for the general manager to accept the cancellation related to the fact that our needs were not met. I then called the property after I received the confirmation email from booking that cancellation email was sent to confirm that the manager received it. When I spoke to her she was rude once again telling me that no email was sent. The next morning I received an email from the property with information about check out which was confusing to me because we never even went to the hotel. At this time I called the property again and explained the situation to the General manager, she knew who I was immediately and I was met with the most outrageously condescending verbally abusive tone. She told me I can not continue to call her about this situation so I asked who else there can I speak with and she said no one else, that she is the general manager. I then told her she wasn't being helpful and then she told me that I just didn't like what she was telling me. As soon as the conversation ended I received an email that we checked in at 1239am on the day of our suppose it check in and checked out at 836am the next day which was a couple of minutes after Ms.Lytle and I ended our conversation. So not only did she not help us she tried to charge us for the rooms as if we actually stayed there. I deal with people every day in my career field and what I know to be true is that it's not what you say it's how...

My family and I stayed there for the sake of convenience since it was so close to 95 and the station and we had problems almost immediately.

The first room they had given us apperantly had an issue where all but the hallway light not working and it was dismissed as a breaker issue. On top of ignoring my mom's previous request that the room has a bath tub and not a shower. Okay, that's fine--mistakes happen. However a bigger concern later starts where we had issues with ants in the room (despite our food being in the mini fridge and not out in the open), when we tried to use the heater an awful smell came over the room that was vaguely reminiscent of a full diaper, and my family couldn't use the pool as the temperature was so cold they couldn't stay in there for longer than 5-8 minutes.

I'd give this a lower rating, however the only saving grace was two staff members who were accommodating to my parent's needs. The young lady at the front desk and the lady who handled the breakfast buffet in the morning--alone with no support (seriously give her a raise or something because she was a trooper and dealt with some nonsense from other guests like a champ).

Pros: Location is nearby 95 and a commuter train station with easy access to Boston's North Station, hotel is also located near a number of good places to eat, the location is also fair as it gives access to other areas around Boston such as Salem, a number of the staff a very reliable folks.

Cons: There's a lot of mix messages regarding the COVID mandates such as not enforcing a mask mandate and guests are not encouraged to keep away from one another, check your room carefully as we kept finding issues in ours as mentioned above with the ants and horrible smell when we...