Mass General Brigham Urgent Care (Woburn) — Local services in Woburn

I would give the front end staff and the nurses 5 stars on customer service (prompt, courteous and friendly), but the Dr who was supposed to see me needs to be better with time management and basic customer service. I waited 45 minutes in the exam room, waiting to be seen after the friendly nurse took my vitals. This was during a time when the place wasn’t even packed in the lobby. I came out of the room asking the nurses at the station, how much longer because I have to leave? The nurses turned to look at a small room next to their station and told the Dr. that the next patient who has been waiting has to leave, and the Dr. was silent! Dead silent! Not a word was said! The nurses and I were waiting awkwardly for a response. Nothing. So I said I really have to leave to pick up my child because the school is closing, so the nurses made the decision to let me go. Again, not a word from the doctor who was within earshot of this conversation, but just hiding behind a wall. If only the doctor had considered communicating an estimated time to be seen, I would’ve appreciated that. But to intentionally not communicate anything, when I’m just a few feet away within earshot is piss poor manners. Again, this doesn’t reflect on the nurses. They did what they could. I typically have reasonable and great experience with the Mass General system, but this experience with the silent Dr. is far below the standard of care I’ve experienced from another MGB Urgent Care facility. I asked for a refund, because the service I got is not worth the $100 co-pay I...

Unfortunately in order to warn people of this facility I had to give 1 star. I would never had taken my son here had I read the reviews first. My son was struck by a car this morning while riding his bicycle I brought him to this location BIG MISTAKE!!! they tpld us he would be Seen immediately before the 1 person ahead of him because of his injurys. It then took 2 people at the computer 25 minutes before I asked what the issue was. They told us they were trying tp figure out hpw to enter him on because he didn't get the automobiles information. I said regardless he is bleeding and hit his head pn the ground you told us you would see him immediately. Figure put the insurance while je is being treated. Theu finally put him on a room and then returned the female who came on after us her license and health insurance card!! Wth is going on the doctor then went into the next room to see the female who arrived after us. I spoke up again and stated his wounds needed to be cleaned. they moved him to another room and then one of the pa's came in and said they were waiting for his xray results!! I said he hasn't even seen the doctor yet there are no xrays!! They clearly were discriminating against him and his type of mass health insurance. We left and he is npw at the hospital er. I called to report this incidence and I was told that there receiving multiple complaints at the partners urgent care facilities. STAY AWAY FROM THEM!! they treat...

Save your time & money- came in very painful and left untreated and unmedicated for a UTI. i was born with a kidney infection so ive been battling these types of things my whole life. I had to leave work because of the pain and didnt realize it would have been a waste of time. It also started when I was on vacation and this was the first thing I did when I came back. Suffered through the plane and 4 hr bus ride. Front desk was nice & understanding, so i thought i found a great place and was in good hands. NP Mallory came in and off the rip started insisting it wasn't an UTI. I left upset and unheard. She had the nerve to prescribe me a $80 numbing cream, for a Uti? ummm…. Called the place several times throughout the day being a total Karen. I was pissed and in pain. I knew i would have the suffer the rest of the day at work and throughout the whole night- and thats what I did. Luckily, places like BMC exists and the Doctors there are incredible. Turns out I had a very bad UTI- which i knew. It had gotten worse and lasted the longest Ive ever had because of the negligence.

Not them still sending me a bill too. Save your time and money and go to BMC or literally anywhere else. Have never experienced anything like this. Its like when you stand up for yourself and say you know whats going on they just pull out their power trip just to...