Heavenly Donuts — Restaurant in Redding

I just wanted to make sure I gave an overall review for the store. I order mostly through DoorDash anymore to get donuts because I live on the outside of town and if I were to go anywhere to actually pick donuts up. I would never pick heavenly donuts. It's not because of their doughnuts, necessarily, even though there are other very delicious donut stores in Anderson, and in Redding, that I prefer. But it's because of the service I receive almost every single time I order through door dash.

It almost makes. It seem like they don't like their DoorDash customers. And if that's the case, then they need to stop doing DD. But I know being the only donut store on there. They probably don't do bad with DoorDash. I just wish they would show some care f their Customers that keep coming back through doordash.

I have had donuts not show up. I have had drinks, not show up. I have paid extra for Donuts that were not add ons to my box, that never come or they include them in my box as one of ny dozen, even though I pay separate full price for the items. I notice on DoorDash. They don't allow the $1.49 add on anymore, but if you pay 2.99 for an apple fritter, you don't expect the apple fritter to be in your 7.99 box of half dozen that you paid separately for.

The other day I ordered the fancy half dozen and only received five doughnuts. These all just sound like minor things. But when it's constant every time you order, it's like what's wrong here? Why is this always so hard to get it right?? Why do I always have to expect to be disappointed?Just to get donuts delivered to my house.

The doughnuts taste good, but they're not the best donuts in town and you have to expect to be missing items a lot of the time. So if you want to make sure that doesn't happen, be sure to go into the store. But I wouldn't go out of your way to go to heavenly donuts. As there are many other great donut. Stores that could use...

Wanted a fresh warm donut early in the morning. Checked the web and found Heavenly Donuts open 24 hours. At 2:15 in the morning I was happy to see that yes they were open. Went to the drive-thru window waited there proximately 10 minutes no one came to the window drove around to the front and saw a small walk up window I thought this is cool this must be where I go to get help. I stood at the window and watched three gentleman look at me and not help me for at least 8 minutes then a gentleman came to the window opened it rather rudely and didn't say a word and I finally asked him are you open he said nothing. After what seemed like minutes but was really seconds probably 20 of Silence I asked him is this where I place an order and he said in broken English what do you want I said okay I would like a raspberry Fritter and an apple fritter he told me $3 and something cents couldn't understand the cents I could do math though and figured out it was $3.80. The gentleman went and grabbed the donuts stuff them in a bag stuffed some napkins on too and pushed the bag out the window I gave him $4 and I think it was $0.90 as I was trying to counted out he was impatient I just gave it all to him he took it I said I guess go ahead and keep it all. I'm totally okay with that it's 2:15 in the morning I want a nice warm donut. Couldn't wait to get home I had to try one so reached in the back broke off a piece went to bite it and it was hard as a rock. The fritters I think are about a week old. Went back to return them and I was ignored.i guess it's too good to be true. You can't get a nice warm fresh donut at 2:15 in the morning definitely not at Heavenly Donuts. Sorry I really wanted give a five star review. And I really wanted a good donut but I didn't get one I did get the worst customer service I've ever had in any...

I have been going to this heavenly Donunts for 3+ years now. It was an amazing Donuts shop had everything in stock nice Employees fast service. Over the last year they have gone down hill. They hardly ever have Donuts in stock. Weird as they are a Heavenly DONUTS and mainly sell Donuts. Several times I have gone to get some and I am told they only have Donut holes and croissants or sprinkled Donuts. A few days ago I went by again there was one car in front of us when it was my turn to order i heard a Male on the inside talking but seeming like he was Ignoring us we had been waiting 5+ and when I said "Hello are you open still?" He very rudely snapped at us "I AM HELPING A CUSTOMER AT THE FRONT WINDOW. YOU CAN WAIT A MINUTE!!" I also work customer services and know the proper way to handle that was to say something along the lines of " please give me a minute I am helping a customer I will be right with you. We apologize for the wait". Once he did start taking our order I asked him if they are Sold out of anything tonight he again rudely snapped "It depends on what you want" so I tried to ask again but worded it differently and Said "what are you out of tonight?" Again he just said "it depends on what you want. So I tried to place my order I asked "do you have any filled Donuts custard or raspberry?" He said "No we dont" so I asked " do you have Donut holes?" He said "Nope" turns out ALL they had was croissants, tea and soda. No Donuts No milk. Would it not of been easier to just tell me what you were out of? Instead of having tell me " No we are sold out" on pretty much everything? Working customer service can be hard mentally and physically but there is no reason to be rude to someone who has been...