Panda Express — Restaurant in Redding

I ordered 2 teriyaki bowls and was told they were cooking it and it would be 7 minutes. I went and sat at the table close to the cash register. When I saw the oriental worker go get it, I went and stood right in front of her at the counter waiting for her to cut it up. My bowls were sitting next to the teriyaki with rice in it. She starting going to other guests that were AFTER me and taking them their teriyaki at their tables. A co-worker walked up to her and told her I was first, before the other two she just served, but she said others were waiting for the teriyaki and she took another guest their teriyaki and came back and started to serve another guest when the same co-worker told her AGAIN that I was next. So she served me that time. She was lucky because I wouldn't of been patient any longer if she'd served one more guest again. This was Saturday, December 1, 2018 at 4:09pm. I noticed no one put more teriyaki back on at that time and the other teriyaki was almost gone. Why would they not have teriyaki at this time of the day at dinner time? We were going to the movies after eating and was late for our movie because of this. But we only missed part of the previews. And it was more than 7 minutes that we had to wait. More like 15 minutes. Usually your service is great and the food is great. The oriental lady also chopped the teriyaki TERRIBLY. Big pieces and you don't have knives to cut it up out in the lobby. I didn't ask if you had any at all because I was trying to eat fast so I could get to my movie and...

The first time I tried Panda Express, I went through the drive-thru. While waiting to pay for my order, I saw a sign that stated if a receipt wasn't offered or if an item was missing that a free meal would be offered. I didn't realize it until after I returned that I wasn't given a receipt.

It wasn't really a big deal, and I wasn't planning on visiting again anytime soon.

Two nights ago, I was in a rush, and Panda Express was conveniently close. At the drive-thru, I asked the cashier how one might prove that a receipt was not given. Her response was there is no way to prove if a receipt was given, and the only issue that can be proven is if an order was completed incorrectly by comparing a receipt to the order.

I reiterated my question and stated their advertisement specified there would be a free meal if they failed to provide a receipt. The response I was given was camera footage would have to be reviewed if I knew the approximate date and time. When I began to provide this information, I was simply told they wouldn't be able to review it suggesting someone at a higher level would have to review some kind of allegation.

The food was enjoyable and is what you would expect from a fast food Chinese.

I'm just not sure how I feel about their business if their advertisement clearly states they would offer a free meal if one was not given a receipt, but their response to any allegation is that there is no real way...

Late afternoon on Friday May 11, 2018, my boyfriend and I stopped by to grab a quick bite. I am 8 months pregnant and was really craving some chinese. When we arrived, there was a good amount of people there. I had ordered a 2 entree plate with a bottle of sparkling juice. When we finally reached the register, my boyfriend pulls out a $100 bill to pay. The gentleman whom was helping us, said unless it was a new bill with a blue strip, he couldn't take it. We were shocked. Asked if we had any other form of payment. Then he ask his superior if he could just take our money since everything was ordered. His superior said no. I asked if he had a pen to mark the bill or look it up on the light. They both said no and apologize that there was fraud bills going around town. We are from Portland and we had just moved here. We did not know. I guess, what I want to convey is my embarassment, humility and disappointment. Our money is good. We are good people. Panda express should of provided the tools to check fraudulent bills. I left everything on the counter and quietly walked out. We did not make a scene. All the customers just stared and watched us. We looked and felt like criminals. No one should have to feel like that way when they are hungry and have...