In-N-Out Burger — Restaurant in Redlands

Sat in the drive thru for OVER AN HOUR on a Monday night at 10 pm...in Redlands. They had two lanes open but no one at the lines to take orders ahead of time as most locations do. Then the wait was worsened because the lines merged to one before you even got to the order speaker so everyone in both lanes had to wait for each and every order to be placed. Plus this caused cars to switch lanes ahead of time and the truck two cars behind me ended up ordering and getting their food before us. If they couldn't take more than one order at a time, they should have closed the extra lane so it was obvious how many people are in line ahead of you. Once we were in line, we were stuck and couldn't break out to an exit lane to opt to eat inside. Then once we finally got to the window, I had to remind them I was missing one order of fries and they were very overcooked. And no apology offered for the ridiculous wait. I have gone to In N Out for 5 decades and I've never waited that long at any location. Staff was not unpleasant or rude but just seemed understaffed or not distributed most...

You guys need 2 people working outside the drive-thru if you’re going to have anyone out there. Someone to take orders and someone to pay attention to the order of the cars arriving. People often sneak in ahead of other people who were there first, since there are two lanes. That was almost the case right now. Some jerk tried getting ahead of me just now, and the attendant didn’t realize I was here first. I had my window down in anticipation, because I knew the other car was going to try to pull that crap. I shouted, “I was here before him!” and the attendant fortunately came over to me first. I’m not placing any blame on the attendant. He can only do so much between taking an order and trying to memorize who gets in line when. This problem lies entirely...

Update (1/14/2025): This In 'n Out location seems to have improved their drive-thru flow since I wrote the original review, so I have changed the rating. The employees also remain courteous and polite, even during busy times of the day.

The fries and burgers were good and the employees were polite and friendly at this location, but the drive-thru wait was probably the longest I've experienced at any In n Out. Even at 6pm during peak hours on Saturday evening, no employees were outside taking orders. It took about 10 minutes to move about one car length. I hope In n Out addresses the drive-thru issues at this location soon, since I live in Redlands and was looking forward to having an In n Out...