Pizza Hut — Restaurant in Redwood City

My worst experience at this pizza hut location. I tried to use my rewards for a free item, but they didn't have that item or any substitutes available. I asked for accommodations so I could get another item of similar value for free or even with a price difference. I was told "That's not a compromise. You can come another day when we have the item."

I have frequently filled out the curbside delivery option. NEVER. NOT ONCE, has it been delivered upon. I have to call. At this location they can see you pull up and park in curbside parking. I stopped filling it out. But on this visit, "I'll do it this time but you need to fill it out.", as if it's doing me a favor. If I have to fill it out, then call, then give you the car information over the phone, that's redundant.

Lastly, the prices have gone up drastically in the new year and they cut the deals off that I used the most. Let's all be real, it's pizza hut. It's not high-quality artisan pizza made by an Italian chef. Where do you get off charging these types of prices? I'll make my own pizza from now on, it's a better experience.

Bonus: they have a potentially racist voicemail. I have it recorded. Ask them about their...

I've been to this restaurant twice now, both times I requested contactless delivery to my car.

The first time was terrific and everything went as expected: I ordered, let them know I arrived through their app, and had the order delivered to my car quickly.

2nd time was the polar opposite...I order, let them know I arrived through their app, and waited, and waited, and waited. After 15 minutes of waiting in my car (30 minutes after placing my order), I called the restaurant to ask if my order was ready and was told "Yeah, it is."

I asked if they had forgotten about my order when it was delivered to my car and was given the typical excuse "we're very busy." I may have believed them if it weren't that I had been there for 20 minutes by then and my eyes saw differently.

Lastly, the staff member started walking away, and I had to call her back so I could pay for my order. She delivered my order thinking I had already paid. Somebody with less scruples may have left without paying a additional staff training is needed.

I'm averaging my 2 visits (5 star and 1 star) to give it 3 stars. My suggestion is to call them when they don't deliver your order after you let them know you...

You know that saying where even bad pizza still tastes good? This Pizza Hut can't even do that.

Our Pizza Hut closed a couple of years ago and this one is the next closest one. First time we ordered here they gave us the wrong pizza. Whatever, mistakes happen, but even then the pizza could have been better. Second time it just wasn't that great of a pizza either, but I figured just depends on the staff. Gave them another chance because I was craving it so bad (I grew up on Pizza Hut!), and now I'm completely giving up on this place. Barely any sauce or cheese on the pizza, and the bread sticks were over cooked and had nothing on them- except two on the end that may have had butter spilled on it by accident, by the looks of it. I hope this is not the new Pizza Hut standard! We have leftovers in the fridge and I don't think either of us have any desire to eat the pizza or bread sticks. That's a sad pizza when even I don't want the leftovers.

So freaking disappointed with you guys! Guess we're full time Domino's customers now! Maybe I'll try a Pizza Hut if we travel, but it better be better than this place! I miss my old Pizza...