Jimmy John's — Restaurant in Reno

OK I stopped here twice on the way to California and on the way back on the way back I’ve got to tell you that I was just frustrated that the person that was helping me decided that he needed to print and have me sign my receipt now I have never had to do this and I’ve ordered probably 100 sandwiches this year in different locations. But this particular employee wanted me to leave him a tip so I asked him why do I need to sign I always use Apple Pay and just tap and he told me well it helps for tips. I looked right at him and I said do you want me to leave you a tip? So I left him a dollar tip but let me just say this I feel like if you’re taking an order you don’t deserve a tip if you are serving me bringing me food and helping me have an enjoyable dining experience you deserve a tip but for taking an order you don’t deserve a tip and I really don’t appreciate that this individual would print a copy so that I could sign it and he was requesting a tip that’s tacky it’s just not the way you do it and it’s the first time that it’s happened to me over a number of locations and trips and sandwiches across the country at this chain. I would strongly encourage the franchise owner to put an end to this...

Over time this place has gotten more and more stingy. The employees are always nice but I can tell they've been instructed to basically put nothing on their sandwiches. I've been a fan of Jimmy John's for a long time but the last 5 visits have been terrible. Either the sandwiches are basically bread without toppings, they're soggy with an insane amount of sauce or missing additions that were ordered. This last visit was so awful that I actually called and told her about the order issues. She was very kind and gave me a credit. I came tonight to use the credit and it was worse than ever before. The bread was burnt and overcame the ingredients easily. The way that I couldn't taste the meats and Italian oil stuff because the bread was so hard and burnt was terrible. The employees, like always, were very very nice. It's unfortunate that they work for a company that cares more about money and portion sizing than putting...

I don’t know what happened to this place. When I went to UNR they were great, fast and always got orders out properly. Lately sandwiches have been coming super late (45 minute wait). The sandwiches haven’t been being made properly (ignoring customization parameters). I just placed an order at 2 o clock today and the sandwich didn’t even leave the store for 30 minutes. It then took another thirty minutes to arrive (I live about 5 blocks away off of Evan’s). A hour for a freaky fast sandwich shop less than 2 mins away from me? The sandwich again wasn’t made as placed on the app (ingredients etc), they forgot the chips I paid for, there was no straw for the beverage. When I called to rectify the situation, I got an unsympathetic, “we’ll credit your account 2 dollars”. Bang up customer service…I’ve been ordering from you guys for almost 7 years at this point. But yall lost a customer...