Panera Bread — Restaurant in Reno

1/3/25 dayshift crew mic worker, manager and General Manager all dismiss eachothers unprofessional and disrespectful actions. Be careful asking them questions about their policies, they told me I was arguing when I was trying to find clarification on some flawed logic in how they process and treat delivery drivers in the drive thru. I stayed calm and collected while they continued to find new ways to escalate the situation, from falsely accusing me of arguing and threatening to report me for no reason, to dismissing my one simple question altogether with repetitive irrelevent demands trying to shoo me out of the drive thru as if my time is any less valuable than theirs. Considering if it wasn't for people like me who provide raw hard work and professional services doing deliveries full time in every season and maintaining my own fleet, there would be no opportunity for your staff to treat other hard workers with belittlement and disrespect because there would be no merchant/courier relationship. It would be wise to review your own responsibilities and terms of service with 3rd party platforms before going as far as making policies that only make it hard on their delivery drivers by taking more precious time away from them by making them go inside for the same thing that can be accomplished through the window or causing unnecessary wear from restarting their vehicle more than needed and also putting the vehicle through more heat cycles than necessary. If the policy is intended to prevent delays in the drive thru, it should be allowed that drivers can pickup their deliveries when the drive thru is clear and the food is ready, to show some respect to drivers that make these delivery services possible for you. And consider retraining your staff on how to properly respond to these situations professionally instead of involving...

I am a long time fan of Panera, even a sip club user for over a year now…. after moving back to Reno in January I was excited to find a new Panera close by. I had a lot of mishaps in the early days but figured I’d give them a chance to work out the kinks… but they keep disappointing. They forgot avocado on 2 of my recent Chipotle chicken avocado sandwich orders, which I didn’t discover until I got home and was too hungry to do anything about it. I recently got a breakfast sandwich and paid to add avocado and the smear they added for nearly $2 (and I also don’t get cheese so that saved them) was quite pathetic and disappointing. They usually put the slightest taste of any spread (I usually get the chipotle) but if I ask for extra it’s DRIPPING and super messy. So I asked for a side of it the last 2 visits and they never gave it to me.

I will say the salads are really good here and that’s what keeps me coming back. I’m just disappointed in the quality of the sandwiches. For the price, they should be PERFECT and filling. The ingredients are always pretty skimpy and sloppily made so I have to kind of rearrange it to avoid getting mouthfuls of just bread or eating the entire avocado smear in one bite.

Lastly, I will say the employees are FRIENDLY, however super slow and haven’t offered much to make up for an order mishap. They often forget to ask for rewards number and have forgotten to redeem rewards even when I ask specifically- so I try to order in the app when I can but somehow no matter how far in advance I plan my order it always takes forever. I hope you guys get it together soon!!!! I love Panera and want to keep...

Was iffy about coming here because they barely opened, but seems like the employees have been trained well and are turning out great food!

Side note: I would like to write about an employee there. A manager by the name of Adam did a fantastic job de-escalating a situation yesterday with a disgruntled elderly customer and another employee.

The elderly customer berated this poor employee to the point she started crying. There was another manager who stood by and watched this happen (small young woman). She must not have been trained properly because she should have stepped in instead of watching her employee be brought to tears. I was about to step in and ask this man to calm down when I saw Adam coming over to the man.

As a small business owner I think he did a fantastic job. He calmly asked the employee in tears to step back, addressed the disgruntled customer and asked him to explain what the issue was. Adam walked this fellow through his issue in a calm respectful way and did such a good job that the man realized he himself was the one who made a mistake by reading his receipt incorrectly and apologized to the employee he had brought to tears.

Bang up job Adam, I'm going to use you're professionalism as an example of excellent customer service and de-escalation when I'm training...