Starbucks — Restaurant in Reno

Why... why, Starbucks? I understand your struggle as I used to work as a barista, then a manager, at a cafe. So I get it. I get being on your feet for hours while multi-tasking, getting slammed with complicated orders. Sometimes gotta work both the counter and drive-thru while unmotivated coworkers chat one another up, but you can't let that bother you because you must simultaneously smile through clenched teeth as impatient customers make demands like you're their servant. I recall the feeling when you see Margo's new Lexus, yet again, pull into the drive-thru to insist that you remake her Quad Venti Half-Caff Mocha Chai Oat Milk No Whip w/ Cinnamon and Caramel Drizzle Extra Hot Cappuccino (but she doesn't really want a cappuccino, rather a latte, but she's not hearing that) because it's not hot enough or too much caramel drizzle or she's certain there's milk in it. Sigh. But, me? I always ask about your day. I always tell you I appreciate you. I always tip. During the holiday season, I take cash to be divided among the staff at the Starbucks I frequent most. And all I ask is for two things: At least attempt to follow order notes and give me a friggin straw for my frappuccino. You people are sadists with not sending straws for fraps when delivered. How the hell do you expect people to consume a frozen beverage without a straw? Most people do not have straws just on tap at home or work or in their vehicle. It's so simple. Straws within arm’s reach all over the place up in every Starbucks for your convenience. Just grab one, put it in the bag. It's the easiest part of your job. If I order extra espresso shots, add them. If I order an affogato shot for my frap, pour it on top. I can tell when you try to cheat as I know how it's supposed to taste. You people probably owe me thousands of dollars for years of screwing me out of espresso shots paid for yet not received, 2% milk used instead of the heavy cream or breve I was charged for, scorched shots, wet cappuccinos that were ordered extra dry, etc. Improper prep of my beverages results in the equivalent of setting the money spent on fire because it ends up in the trash. I rarely return them. I mean, if you couldn't/didn't do it in the first place, why would I think you'd do it right the next time? Not to mention, some people get all vindictive about returns; I prefer my beverages bodily-fluid-free. In case you're unaware, Starbucks is stupid expensive. I modify my drinks they way I do for a reason... because, to my palate, the standard versions suck. I want to actually taste the flavor of coffee. Hence, additional espresso. Don't treat all of your customers like the annoying yuppie that is never satisfied and never tips. Treat your customers well until they give you a reason to not. I try to always treat others as they treat me. So, if you don't care about your clientele, fine; but I bet you care about tips. If you improve your customer service skills and attempt to fulfill orders accurately- AND PROVIDE STRAWS FOR FRAPS-perhaps you'd have happier customers. Thus, perhaps more $ in tips. My system is to initially tip well and then adjust accordingly. You set the standard. The better my drinks, the better your tips. When my money is wasted, it's deducted from your tips. And you guys often create more work for yourselves due to failing to follow order notes. I request no whip cream, no drizzle, or whatever. Here's my drink, yay! 😃 Oh, it's covered in whip cream and drizzle. 🙁 Now I've gotta go spoon it all off, making the time you spent slopping it on a totally pointless endeavor. Take some pride in your work. Crafting specialty beverages is a form of art. Demonstrate your talent. Why would you want a rep for producing garbage drinks? I didn't have the modern equipment you do; I did it all old school style. I very rarely had complaints. And I always PROVIDED STRAWS. If you don't care about your work being of quality, don't care about your customers or other's opinions of you, go work at Taco Bell or...

Unfriendly employees. When I walked up to order, the girl taking my order looks like I'm disturbing her by ordering. (I'm the only customer there and all 3 employees where standing around talking when I arrived). I krder3d and she doesn't even say anything. She rings me up then walks away. When I picked up the drink, same response from the other girl. I asked a question and she points to the answer and walks off. My apologies for...

Gave this Starbucks a one star due to every time I ordered from here my drink always tasted water downed never tasted good, was always disappointed I paid for it, bought multiple times there thinking maybe it was just that day our person, nope tasted gross every time never buying anything for this Starbucks again, save your money or go to a...