Used Computer Warehouse — Local services in Reno

Lousy, awful garbage. Highly recommend you stay away from this place at all costs! The owner and half the employees are total jerks. One of the guys actually started yelling at me, and his head turned bright red-- I thought it might pop right off!

I got a laptop from this place and within a few days noticed that it ran slow and frequently gave strange error messages. When I took it back in, all they had to say was that it ran fine and that since the errors were "not repeatable", that there was nothing they could do for me. They did exchange the unit for another of the same model. Well, guess what--- that one was even worse! Very unstable, runs slow and still tons of error messages! So i took that one back, hoping to get my money back and get a new laptop from a reliable source.

Well...that didn't happen because even though I had the second unit for less than 5 days, they would not honor their own return policy, saying that since the original purchase was over seven days ago, it was past the return period. By the way, the return policy sucks because there is a 20% restocking fee which is totally unfair! Why should the customer have to pay them for using their junky products and wasting their time?

Do yourself a favor and don't get screwed by these...

As for the negative reviews.... even brain surgeons have bad days! We have been buying desk top and laptop computers from these guys for over 5 years... and are heading back again this week end ... we've had a house fire and lost everything.. need replacements... kids needed 'em for studies... we've needed 'em for travel... always fast service, super reasonable prices... never over sell or push what you do not need. They may not have gracious social skills or win personality contests. They may be having an off day like we all do on occasion... give them a break... they are what they are ... computer geeks... that is what they do. and that is what you want from them... They are not perfect.. only Jesus was... and the rest of us can only aspire to follow in Christs shoes.... however these gents at UCW are honest... fast... dependable and know computers!!!!!!!!!! Do not be scared off. They will provide you with what you want and need... and not stiff you! We have purchased 6 computers... and still keep...

These guys are honest as the day is long. I went in to get my computer looked at to get a second opinion as I felt I was being misled by a competitor and found out that there was nothing wrong with my laptop. The guy at the desk was very helpful and told me I needed a better internet card and where to purchase it as he did not have it in stock. He charged me nothing for his advice and I highly recommend this business as you will get a fair and honest diagnosis on your device. I will definitely be back if I do need help and work on any computer in the future. Thanks very much for your professional attitude and...