Unfortunately, our experience this Sunday afternoon was disappointing due to the behavior of staff members working during that shift. Our group of six included individuals with a language barrier, and rather than providing assistance, the barista was noticeably rude and dismissive. At one point, she handed over a drink abruptly almost spilling it on our acquaintances shirt and instead of calling out a name or labeling it, she shouted, “Don’t drink that — it’s not yours,” which felt unprofessional and unwelcoming. Additionally, the condition of the seating area was poor — tables were dirty, and it didn’t seem like staff were making efforts to clean up between guests. Staff members appeared disengaged, laughing among themselves rather than focusing on customer service. We hope this feedback is helpful and encourages steps toward improving both cleanliness and customer...
Read moreI like to come here for black coffee with maybe a few pumps of syrup and their mac and cheese. Sometimes I’ll grab a bagel with cream cheese, then walk down to the water to relax. We’re located nearby and it’s nice having a cute coffee shop that offers light breakfast options and also has desserts and other snacks to grab in the fridges. Since it’s connected to a hotel, the prices are a bit steeper than your average cafe, but for the convenience I...
Read moreReally the pits. I don't care how hungry you are, eat anywhere else you can. The burger and fries tasted like they'd been in the freezer for a year. Like a weird 1.5 inch thick Big Mac patty. Flavorless and rubbery. No sauce on it. One of the worst burgers I've ever had. I didn't finish it. I am not a picky man; this is probably an unprecedented occurrence. The employees seemed demoralized, and for good reason. This is a sad,...
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