Sonic Drive-In — Restaurant in Rialto

First, I love Sonic and have for many many years. This was not a great visit for me. I ordered their Chili Cheese Frito burrito for the first and last time. It tasted ok but did not sit well later. It was pretty skimpy on the filling so way to much tortilla.

I also ordered a double cheeseburger. Fortunately I was still there when I opened it as it was a single instead. I went inside and you have to ring a bell to get someone to come out from the back. A few minutes later a young guy comes out and I explain that my burger was wrong. He said ok and turned and walked back through the swinging doors. I waited a bit more and after not seeing anyone I rang the bell again. A few minutes later the same guy comes back and I ask for a refund so I can go. He said they were remaking the burger and it would be ready in a couple of minutes. So I wait and a few minutes later he brings a burger out, hands it to me and walks back through the doors. I open it to check and it has two patties this time and two slices of completely cold and unmelted cheese on it. I've probably had hundreds of Sonic burgers over the decades and have never had one like that. I rang the bell again and a girl came out and I told her the issue and that I would just like my money back. She said they are always like that, which I know for a fact is not true since I've had them there before.

She also told me that for a refund I would have to do it through the app as that is how I ordered. I said I wanted it done before I left and asked for a manager to help me. The only person who had any customer service skills came out and immediately took care of everything in less than two minutes.

I also ordered my go to Limeade and it...

Good drinks and snacks. Service is slow AF (Regardless of mobile order or not.) Slow enough to not want to go again, unfortunately. And shakes should come with boba straws. They are impossible to enjoy with the tiny narrow straw provided.

UpdateNEVER AGAIN at this location....

Took my kids there on Saturday evening trying to be the cool Dad. Made a mobile order. Pulled up to the stall. Checked in. The screen verified my order and name and showed it was being prepared. 15 minutes later the order showed as ready and on its way. Waited 45 minutes patiently after that and nothing. Called on the monitor to ask if they forgot about our order and the chick said "the stalls are closed and we have to go through the drive thru". Ok... Why wouldn't there be a message on the stall or in the app. They could have even taped a sign on it that read drive thru only. That was totally unacceptable based on how long we waited at that point along with other vehicles next to us who also waited. There was absolutely no indication that the drive up stalls were closed. And the drive thru was at least 10-15 cars already at the time. So that definitely would have been another 30 to an hour wait at 9pm mind you. That was the last time we will be visiting that location. And there's still a charge on my account for the $43 order smh.

PS. We all know there could have possibly been a staffing issue at the time, but common sense would be to at least put up a sign notifying people of the stalls being closed to avoid confusion and attitudes. Or acknowledge the mobile order and chime in at the stall mic to say it is closed. But I'm not buying that either, because this location has been a problem...

I tried placing my order through the app multiple times for it to not process. I went to the location and explained the issue, and they took my order. I asked if they would be able to honor the drink discount I was getting through the app, and was told the manager said no. As I was ordering, my order did not appear on the screen in stall #12. When she repeated my order back, it was missing half of it. Next, the manager came on and told me that my order came through the app. Okay, that's great, right? Nope. She says it went away and she processed the order that I made at the screen. I asked if I can make the payment before they made the food since the app was saying that was where the issue was, and she told me to pay on the screen. I tried to inform her the screen was not working, but she disconnected. I asked the next person who came out, and they tried to help me out. In the end, the manager came out and blamed corporate for the app pricing and not being able to honor the discount, told me she couldn't take my payment until after the food came out, and there was nothing she could do for me. I was beyond frustrated, but luckily had no issues paying in store. However, when I got home, I found the kids hamburger had cheese on it, and the grilled cheese kids meal had the wrong side. They also forgot the milk for one of the kids meal, and I had to ask for it. The manager here has 0 customer service skills, and I think the person who brought out my food was more kind and understanding than the manager. I don't think I would go here Again unless my app worked and I didn't have to deal with...