Jimmy John's — Restaurant in Richmond

The only reason you got a two on atmosphere is because I saw two of your employees picking up trash in parking lot yesterday. Try our new toasted ie... (Burnt 🔥) Sub. Don't ever do that to me again please. I shouldn't have to check it, but then again see where that got me. Hungrier down right broken hearted. That's literally nacho lunch. I benefit none whatsoever making up something that's not true. Considering that $20.00 a tip for someone's food you might have looked at, taken pride in and actually fed. The Potato 🥔 salad was delicious. Keep in mind I can't just drive back 15 or so miles from Berea to try to get a better sandwich. I don't even wanna drive back one block to do that. I benefit none from giving you a bad review. I'm not even sure if you or anyone else reads these things? Customer service was it ever a thing? You don't want me to elaborate on your robot 🤖 having a bad day, everyday employees. Why do I feel like I should be the one to say...

3 rd time trying to get a tuna unwich. I give up. The straw was when I had a conversation with the guy taking my order about how clear I needed him to know that I can’t eat bread and want an unwich. I explained that the two previous times I had ordered it I had gotten a sandwich instead of an unwich. Still got a sandwich. My bad I should have checked it before I drove off but I felt certain that he understood. Called the store 1 hour 16 minutes ago and the guy said they would bring me an unwich. I live 3.1 miles away. Still no unwich. I could have driven it myself 11 times by now. Called them back and told them to just forget it. I’m done. I use to get a weekly meal for my family from there. I lost around 24$ by giving 3 chances. They loose hundreds by loosing...

Quite possibly the rudest customer service person I have dealt with. We ordered a large group of sandwiches and two of the orders were wrong maybe due to ordering through the app, but regardless the order was still wrong. Went into the store to ask for them to be remade and explained the situation. After handing the sandwiches back over the counter to be “inspected” and fingered through the lady told us we ordered wrong and she would not remake them. Ultimately we had to order two new sandwiches and didn’t get the others ones. This lady then rudely looked at her coworker telling him he needed to “deal with us”. So in the end we paid for 8 sandwiches...