Panda Express — Restaurant in Richmond

I don't know what it is about this Panda Express in Richmond, Kentucky, but it's like its employees don't want to be employed. I just returned from a failed attempt to order Chinese food and here's what went down. Get there and the drive-thru is closed. Closed and it's only 7:40. Sign on the door says drive-thru closes at 9:00/9:30. Hmmmmm.... I won't be deterred though because I'm really craving some orange chicken. Walk in to an absolute sorry excuse for a dining experience. Over half of the entree bowls are sitting completely empty. Those bowls that hold something are holding the equivalent of last week's leftovers that have been forgotten in the back of your fridge. Two people are working the counter. One employee is in line dictating what he wants to eat. I wait in line because the chow mein looks decent and the orange chicken looks edible. I wait my turn. An employee starts dishing ALL of the chow mein into five separate to-go containers. It comes to be my turn in line and I ask for a medium a la carte box of chow mein with the intention of waiting while they whip some up. I am then confronted with a blank stare, a shout to an unknown entity in the back of the restaurant for more chow mein, and a "I'm sorry, we aren't making any more chow mein tonight." I'm sorry, what?! At this point it is 7:42 (and I know that because I got back into my car and noted the time). This restaurant does not close until 9:00 p.m. What do you mean you aren't going to be making any more chow mein? You have one hour and fifteen minutes before this restaurant officially closes. From someone that has worked many years in the restaurant industry, this is just pure laziness--plain and simple. And this isn't the first time this Panda Express has acted in such a way. What a shame and a poor representation of...

Recently I made a 15 minute trip to Panda Express in Richmond from Berea. I approached the drive-thru and was immediately told to wait a couple of minutes. After I placed my order, I proceeded to the window to pay, shortly after the worker told me that the Black pepper chicken needed a minute or two to finish cooking, so she told me to pull around and they would bring it out to me. I wish I would have kept a timer running during my entire experience. So up to this point I’ve waited 6 minutes just to be told to pull around, once I pull around and sit in my car, after an additional 10 minutes(give or take) I realized that they would not come out any time soon, so decided to enter the store. Once I came inside I told one of the workers that I had been sitting outside in the parking lot for 15 minutes waiting on a drive thru order (which is unheard of). Once I brought this up to their attention they then began working on my order.....17 minutes later.... keep in mind that there isn’t anyone apologizing about the lengthy waiting time. I then ask if there’s anyway to get my meal discounted or a future meal discounted, and the employee offered me “a free egg roll”! Long story short, I ended up waiting 20 minutes for a drive thru order, experienced the worst customer service of my life, and the food was average at best. I used to be a loyal Panda fan until running into...

Well if the people ain't so rude and stuff and would actually give ya what ya ordered and u wouldn't have to go back the next day and they act like ya trying to get free food and ya have ya receipt and the woman's name on it cause the day before u messed up my order and I called the manager and she even gave me her name so I wrote it on my receipt and then the same girl who waited on me and gave me the wrong food the day before well wanted to back into the corner trying to tell the other girl I was trying to get free food I eat there many times a week at least 3 days a week and then u wanna act like I'm trying to get anything free I pay for everything I have so maybe ya need to get her together and ur customers will come more often cause I have only ate there once this week and that was cause she acted like that I spend at least 30 to 40 bucks a week or more there guess til she is took care of then I can save somd money thanks again and sorry i had to make u all sound like a bad place but its not the place its the rude acting people u have working there..and some days we get good plates depending on who is working the manager gives more for then she does thanks again have a nice...