Arby's — Restaurant in Ringgold

The food was good and I didn't even mind the 9 to 10min wait because they were busy and thats not too long since we got 4 meals. What I wasn't happy with is I was greeted "you can order when you're ready" I should have replied but I didn't say anything then she came back on and said "you can order (3 second pause) please" the tone of her voice was irritated and I said I was told to order when I'm ready and I'm not yet I need a minute please.

So we order pull up and by the sound of her voice and I'm assuming the manager on duty says something like 9 minutes on drive thru Jesus christ. Which I get you want your team moving fast to get the orders out but you get one person worked up or in a bad mood during situations like that your crew is not going to work as well and it's just a uncomfortable environment. The last part was we were asked if we wanted any sauces and we tell they guy at the window the sauce we want. The lady then asks if we want sauce and we tell her and she looks at the guy in drive thru and says "for what just to have it"

Well ma'am we were asked if we want sauce so we told you what we wanted. Maybe we want to dip our fries in it.

Maybe she was having a bad day or something and it happens working in fast food I get it and it could have been worse. I will still eat there the food was great. And everyone seemed to be working to the best of their ability from which I could see that's y I still...

I placed a mobile order and when I finally got to the drive thru speaker I was told to come in. My foot is broken and why do I need to come in? They said it wasn’t ready could I go to the back of the line. After waiting another 10 minutes I get my food and the fries were half full completely cold. No napkins, no sauce, no ketchup. I only ordered two small sandwiches, two small fries, and two small drinks. I’ve never had good service here and it had been over a year since I’d been the last time. I know food service is the worst, but the prices are super high and it’s not the customer’s fault for the low pay and conditions. We are all struggling. Is it too much to ask to make any attempt at decent service anymore? If I hadn’t already prepaid, I definitely would have gone anywhere else....

The reason for not 5 stars was they have a big sign that reads get 2 sandwiches, mix or match fish or roast beef. I like the beef and cedar but wanted fish because i knew of the deal. But they didn't have any fish sandwiches ready during lunchtime? Wanted me to wait 5 minutes, and I was just traveling thru on my way to Florida, Bummed me out! This is almost false advertising a bait and switch scheme. I thought it was a drive-thru fast food restaurant during lunch hour. This is happening more and more... like Culver's asks you to pull up and stick a number on your mirror. It's become their standard practice for them, and I expect that now from them, but don't like it. Strange, when fast food drive-thru's started, it...