Wendy's — Restaurant in Ringgold

Passing through town 30 minutes before close and I had somewhat low expectations. Just trying to feed the family as we drove back home. Much to my surprise, this was a truly great experience. Keep in mind, this is 9:30pm right before close. There were a LOT of cars in front of us in the drivethru and I was expecting it to take forever. The person taking our order was incredibly pleasant and attentive, repeating back my order each item I added and asking if I needing anything else (I did, multiple times. 😅). The line moved quickly with 5-6 cars processing really quickly. Staff taking payment was very polite and in a great mood. Food was ready right as we got to the window for pickup, which was extra surprising because we had several custom items with condiments. They got our order right and we were out of there in a flash. I forgot to ask for ketchup so I circled back around and the lady at the payment window walked around to get me ketchup so I wouldn’t have to wait as long and seemed genuinely happy to help. Then, the food (burgers, fries, AND nuggets) were fresh, hot, and delicious. I eat Wendy’s quite a bit and this still stood out to me as extra tasty. I will say this, when you’ve had a long day and have grumpy, tired, hungry children in the car, I can’t say enough about how this experience helped with the rest of the trip home. Thank you to the staff for taking such great care of us and going above and beyond. Also, my daughter tried the new strawberry frosty and she loved it so much none of the rest of us got to try it. Lol. I’ll try that another time for sure. Thank...

I Ordered 6 sandwiches, several fries and a chicken nugget and a Dr Pepper. I pull up to the window and am handed a sprite one burger and one fry. I say this is not my order. The girl says to a guy that means that guy took her order. I sit there for ten minutes, I’m assuming while they redo my order. They hand me several bags and I proceed to look through them to see if it is correct. I can tell I’m missing a fry and a sandwich. They just look at me and I have to unwrap all the sandwiches to see what I am missed while the girl rolls her eyes at me. I said I’m sorry but I’m not leaving til I get what I paid for. I then say what I am missing and they ask for the bags back. Tiffany comes over and starts reading my order and I grab my receipt to follow along. She snaps at me and says I have your order here on the screen. I said yes that’s right but I’m missing a sandwich and a fry. She says I have the fry here and your sandwich was in the bag with the nuggets. I said no the only thing in that bag was the nuggets. She said I know it was in there cause I made the order. I said no it wasn’t and she walked away. I asked the two employees her name and the reluctantly said Tiffany. I said I would be calling her manager on her she was rude and had no business working in customer service

Update January 5,2023 almost 4 weeks later after filing complaint a get a phone call back. I didn’t answer cause it came up an Ohio number. I listened to the voicemail and called back when I realized it was Wendy’s. I was put on hold for ten minutes then hung up....

This was funny....we went to the McDonald's down the street. As we're walking in, there was spilled drinks all over the place...from the outside to the counter. And the folks inside were slower than molasses and we're walking around like they didn't care about anything... particularly the customers. Place just felt dirty and I didn't trust the people cooking my food would care either. As we waited in line....well, not a line, one person but it took so long it seemed like a line...my wife looked at me with a wrinkled up worry face and I asked "are you ready to go?". She said "yep". Headed over to this Wendy's. From the parking lot, you knew it was going to be much better. Very clean on the outside and walking inside was no different...clean! There was someone ahead of us, and their order was taken and boom!....our turn already. My wife headed to the bathroom, while I collected the drink cup. Immediately upon filling the drink, I look over and our order was on the counter. Seriously, I thought it was someone else's because it was so fast. My burger was not super hot, but they did make it exactly as I ordered it. All in all, world of difference from the MickeyD down the street and overall a...