McDonald's — Restaurant in Ripon

The young man taking orders at the drive-thru was welcoming and pleasant. However, the female who handed the food to me might as well have been a robot. Except, I suppose, a robot could have a pleasant personality programmed into it, so, rather than offend any robots out there, I will compare the young lady to a fence post: useful at some level, but maybe not for any human interaction. I was handed my bag of food without a smile, comment, anything, even after I thanked her for the food. Weird! You would think that McDonald's would teach the employees that actually interact with people properly manners and professionalism. Then there was the food: 4 sausage McMuffins with egg (one without cheese) and an order of hotcakes. No syrup provided for the hotcakes! Hotcakes without syrup, genius!!!??? Two, yes, only two scrawny little napkins provided. (Maybe that's why they left out the syrup, far fewer napkins needed if you don't have syrup :) Then, not a big deal, but worth mentioning: of the four breakfast sandwiches, one had the wrong kind of egg(s) on it. One sandwich had the folded scrambled eggs instead of the fried egg. Again, not a big deal, but how about you cook another egg, rather than grabbing the wrong type because you ran out of the correct egg for the order (a bit of an assumption on my part). I may be splitting hairs here, but these people are making at least $20 an hour! For all their increase in wages in these last few years, I see little to no evidence that these entry level jobs are worth half of what they are making... C'mon people/McDonald's, how hard is it to be pleasant and get something as simple as a fast-food...

Drive thru person she took my order but she got it wrong I wanted the special 2 big Mac's 2 fries 20 piece nuggets 2 drinks for 19.99she didn't have the 2 big mac's and she had 12.99 I said no and told her again what I wanted she repeated my order. When I got to the window to pay there was a guy who took my card handed back with the receipt as I drove forward I checked the receipt and it was wrong no big mac's at the next window I told the person what I wanted the employee who I paid came up to this window and I told him my order was wrong. He told me it was my fault because I needed to be clearer when I ordered and asked me what was missing and I told him he took my card came back gave me my card and receipt I looked at the receipt and now was being charged 11.00 for 2 big mac's I asked him why am I being charged that price I had been charged 12.99 plus tax and now 11.00 to fix my order total of24.00+ for the special that cost 19.99 . I asked why at which point the employee who I had paid grabbed 0ne of our bags of food and tossed it to me and said now you can leave, I said what about my other food he yelled what other food I said the fries, nuggets again he grabbed the bag tossed it to me. I again said what about my drinks ,he yelled WHAT DRINKS, and another employee told him and pointed at the drinks this very rude young man handed me my drinks and said now get the hell out of here. I have never been so upset in a long time my wife told me to take it easy and call McDonalds tomorrow this is the first time I have talked about what happened and it is starting to upset me...

Restaurant was clean and in good condition. Service was also good (except as noted below) -- the cashier was friendly and patient. Didn't have a name tag, though, so I can't give him a well-deserved shoutout. McDonald's management should provide and require name tags on all of its public-facing employees.

I had the "Big Breakfast", which was very good, but the kid-sized sugar free apple juice box I purchased was ridiculously small -- and worse, tasteless. Very disappointing. It was like drinking plain water. The blue raspberry Slushie I replaced it with was excellent, however.

But the experience was marred by McD's nickel-and-diming its customers. They insisted on charging me a DOLLAR for an extra 1.5 ounce syrup packet for my pancakes. That's absurd. That would make a typical bottle of pancake syrup at the supermarket cost $16! Come on, McD's, don't pull that cr*p. Just give your customer an extra syrup packet if they ask for it. One little 1.5 oz. dollop isn't enough. You can afford it -- you know they don't cost you very much. Just build it into the price of the breakfast. Do you think IHOP or Denny's pulls that kind of nonsense? It may be pennywise, but it's pound foolish. Such chintzy-ness leaves a bad taste in the mouth of the customer (if you'll pardon the pun) and will cost you repeat business -- which is worth much more...