Reading the latest reviews i know this review is spot on. The franchises owner should get a whole new crew and probably respond to the reviewers who had a horrible experience. This place is flat out horrible with terrible customer service and food quality. I ordered an extra most bestest and asked for it to be fresh. I stated i can wait for a fresh pizza. The manager (lady with glasses) then tried to give me a pizza that was already made and it wasn't an extra most bestest. I then told her this isn't a fresh pizza. Then when they did make my pizza i looked in the back, the employees were not wearing gloves and then the employee that was handling and making the food was scratching his head, gross!! I then told the manager and she said they would remake the pizza. Before the employee washed his hands and put on gloves the manager tried to give me another pizza. I had to explain that this pizza was one of the pizzas that the employee was handling without gloves. When i got my pizza it was made horrible, the crust was ok on one half but was really thin on the other half, also the cheese and pepperoni were not portion correctly. What a horrible experience. From my understanding there is a new GM named Carla. She was extremely rude to me on the phone when i called and complained. She made it seem like i was a customer who didn't know what i was talking about but judging from the last few reviews i know im right. Oh and for some reason all the employees wear really dirty clothes. For any consumer reading this should try the location on barton rd, was worth the extra...
Read moreOrdered a deep deep dish pepperoni pizza and they cut it into a bunch of little strips instead of the eight big squares you usually get when I took it back to get that corrected the night time supervisor was somewhat upset I apologize but I would like a regular slice of pizza we're all adults not a bunch of little strips she they remade it again I apologized she said with a little bit of attitude make sure you check it before you leave of course I told her I told her have a good night and when I got home they totally skimped on the cheese and the sauce I know they're busy but you will lose customers if you start skimping on the cheese and sauce I don't know if she did it on purpose but that's what I'm thinking when it's cut into little strips it makes it look like they had leftover cheesy bread and just turned it into a pizza that is the reason why I had it remade and I apologize again she was a little bit upset they totally skimped on the cheese and sauce I recommend going to the one on magnolia do not go to the one on University they are skimping on the cheese and sauce and they will cut your pizza into little pieces she claimed that's how they always cut it I wonder if corporate is changing the way they...
Read moreI usually never have problems here, but I ordered 1 pepperoni pizza and 2 crazy breads and I was told it would take 20-25 minutes when I called ahead. I show up and it’s still not ready, okay no problem. I payed and continued to wait, an hour goes by waiting outside and I’m thinking this is ridiculous! I go in and ask how much longer and it has been an hour and a half since I ordered my 1 pizza and the guy continues to say it will be another 20 minutes and if I would like a refund, I say okay and yes I would like a refund. I continue to wait and he comes outside to tell me they are not making my order since he gave me a refund. Now I have worked in the restaurant business for quite some time and just because you give an upset customer a refund doesn’t mean you don’t still make their order, unfortunately you still have to make it to satisfy their needs. Highly...
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