Wendy's — Restaurant in Riverside

March 2nd, from the tail end of 3pm to the start of 4pm.

There was a woman who took our order at the drive-thru. I let her know we had a coupon.

There was no one at the back window, so we drove up to the front window.

The guy asked us if we told her we were using a coupon.

When we told him, yes, it took a few moments, but the woman randomly appeared and inputted our order at the window. She denied the coupon.

She kept saying, "she gave us the nuggets." The 6 piece. But she didn't honor the coupon.

They didn't even give us a receipt.

Was told the coupon was only for regular nuggets not spicy. When it clearly says (Crispy or spicy/Crujiente or Picante.) I was given the excuse that it only applies for regular nuggets.

They didn't give the kids their chocolate milks.

They only put 3 nuggets in the kids meals. When it's supposed to be 4 pieces.

I would never reccommend this Wendy's location. Eat at your own risk.

Went inside with my sister because I wanted to explain what the coupon says, and get the extra nuggets that should have came with the 6 piece we ordered, since it was not in a combo, but the way I was shut down immediately and given the same excuse was irritating.

Our order was:

2 spicy chicken nugget kids meals - 6 piece Chocolate milk for both

1 spicy nugget kids meals - 4pc Small Sprite

6 pc nuggets coupon buy 1 get 1 free

Small chocolate frosty Small vanilla frosty

Large coke Small chilli...

I went through the drive through yesterday Sep 29, 2024 at the location on Tyler in Riverside around 5:30pm placed my order and when I got to the window to pay I questioned the amount my question was answered and I paid for my order after receiving my order I pulled forward and checked my order… it was NOT what I ordered so I parked and went inside . I told the cashier this was not my order he asked what did I order I told him with the manager standing right there he took the bag and she took it from him and threw it in the trash, she didn’t say one word to me not we’ll correct our error, no apology……NOTHING!!!! Very unprofessional and rude I was treated as if Iit was my fault I received the wrong orderr!!!!!! Finally i was given the correct order and I left, however I absolutely WILL NOT visit this location again and I advise anyone who patronize this location to not expect customer service on any scale these people clearly need training in customer service (manager and staff) and also check your order before...

I go here literally all the time I have never had an issue. The one time I do I try to call because I was on my way into work and couldn’t turn around. And they kept answering the phone and immediately hanging up. So I couldn’t even explain the issue. I work in food so I get stuff happens but to not even answer the phone? I had to call corporate to get any form of help and I didn’t want to be that person . But I’m not spending 11 dollars on ROTTEN milk in my coffee. It is literally chunky and sour. I get the coffee every morning. This is the first time it’s tasted like this. And honestly I’m more frustrated they can’t even answer the phone when all I wanted was to come by later and get a new...