McDonald's Sierra College — Restaurant in Rocklin

Avoid this location if you want customer service. When I arrived to the drive thru speaker box, I found out that I accidently chose the wrong Sierra College address when using the app. The gentlemen working the window told me I would need to cancel my order and re-order at the correct location which is fine, but this is where everything falls apart. I asked him how this was done, and he told me he was unable to help me and that he did not know how to cancel an order. Perplexed I asked him again and he explained that he doesn't use the app nor know how the app worked and I would need to pull out of the line. I pulled up to the second window and luckily that lady had some sense to ask me to come inside the store for help.

When inside the store, they told me I would have to cancel my order and re-order, which again is fine, but I have no idea how this is done and at this point no one has explained to me how to go about this. Later I was able to find the cancel order button on the app after going through a few menus. No one in the store was able to tell me there was a button in the app to cancel the order. One of the ladies told me my order was canceled at one point, but I assume that was just a lie to try and move me along.

At this point though I figured I would have to call the store to get my order canceled and I just wanted to re-order so I could get my food, as this had wasted 5 minutes of my time already. Just for reference, I had ordered 2 sausage mcmuffin with egg and I redeemed a reward for a sausage burrito.

The worker just wanted me to replace my order on the app, but for 1, I would not have been able to redeem my reward for the burrito, and 2 the app would not let me because my other order was still pending.

When I tried to explain the sausage burrito reward, the lady tells me there's nothing she can do to help me and I would eventually get my points back, which does not help me in the moment. It really seemed like she did not care to help me with the inconvenience I was having. I tried to explain to her that it was probably best practice to just comp the burrito and let me place the rest of the order without it for the inconvenience. She couldn't imagine comping a burrito for someone and told me she wouldn't do it. Eventually after arguing with her for a few minutes, another lady comes out from the back which I suppose is the person who's actually in charge and was able to comp a burrito. It's perplexing to me that I had to actually get angry with your workers to get them to actually try and fix the problem.

This still didn't solve the fact that I could not order from the app because my other order was still in the system. So when I tried to re-place my order for 2 sausage mcmuffins with eggs at your location on the app, I couldn't do it. My wallet was still in the car so at this point I had enough of trying to deal with your employees who barely care to help someone so I left.

The fact that you have people working the drive through who would answer "I don't use the app" nor knows how it works shows that you are not preparing your employees for success. Absolutely terrible customer service all the way around.

I won't be returning to...

I picked up an Uber Eats order from here. I stood at the counter for a few minutes before an employee even acknowledged me. The order wasn't ready yet, which was understandable, they did seem busy. However, it took a very long time for them to get the order together & it was not a big order. Even though my time is money and I don't get paid for waiting, I was trying to be understanding, until an employee on his break walked over to the registers, one of the other employees immediately rang him up, and his food was ready like a minute later. I had been waiting at least 10 minutes, and waited another 5 before they had my order ready. That may not seem like a long time, but when the customer is told a certain delivery time and, again, I don't get paid to wait, my pay is based off how many miles total I'll drive and how big the order is, 15 mins is a long time. Most drivers, including myself, usually would have canceled the order for taking too long. I won't be accepting any orders from here...

Bad service, I stopped and make my order, I drive to the second window to pick up my order, there was two coffees and two sandwich, so, it was a short lady, "I think she was the manager." So, then, I asked her, if I can get my coffees in a cup holder, she turn back, to me, saying "Yeah, yeah, with for your order." I'm like, I just asked for a cupholder, the attitude that "The manger brings me to me." I think isn't the right one, I think she got trained how to serve, and how to handle customers services, come on! You are the manger, you must be courteous, and kind, if not? Who traiend that person? Then they asked to pull over, just to wait for couple coffees, so, it pass more than 5 minutes, for just two coffees, For reals? So, my mom got out of the car, got inside the store, and the coffee were at the counter, sitting there, so, what going on with that service? I will not come back to that...