Nothing Bundt Cakes — Restaurant in Rockwall

Friday morning I ran in as the doors were just opened to pick up a treat to take to my family in Paris. The parking lot was empty, there were two young ladies propped up chatting behind the counter as I walked in. I asked for an assortment of minibundt cakes, (3 flavors). I was told I had to pick between the prepackaged cakes or wait 30 minutes. I explained I was leaving town and did not have the half hour to wait, I also explained I have never had problems walking in and getting an assortment. The young lady again pointed to the two options of prepacked and said I could pick from this. One had lemon flavor, the other the white chocolate rasberry- flavors were do not care for and one is an allergy. The young lady said well, they are working on other orders you will have to wait- never even attempted to ask or make any efforts. I asked "are you telling me the three minutes it will take to pick up 12 small cakes and place in a box will take 30 minutes? Yep, yes it will or you can pick from the prepacked. I left. I immediately called the home office and left a message but never got a call back. The customer service of this place has left a foul taste in my...

I’ve been to the Rockwall location many times, so much that I’ve considered it my location. But today was the worst I’ve ever had. I have always gotten the white chocolate raspberry bundtlet bc it’s my favorite. Today’s was terrible!! I didn’t get an opportunity to see the one the salesgirl chose for me before she bagged it. When I got home and started to eat it, I found it in bad condition!! The bottom of the cake was smooshed to one side, and there was a big glob of raspberry off to one side. This shouldn’t have even been in the showcase and sold. It should have been discarded. I went ahead and tried it wanting to give it a chance to eat better than it looked. Nope!! It was inedible!! In conclusion, it will be a very long time, if ever, before I return to this location to...

Went and got my husband a cake for his birthday and when we went to sing Happy Birthday they gave us the wrong one with raspberries. It wouldn't have been a problem if he wasn't allergic to them. So the next day I go and tell them to get the right one. The manager had an attitude and said well I can't resell this cake because it smells like cigarette smoke... ummm...I sure hope you wouldn't resell a cake that was bought 2 days before and taken home.... the response from her honestly made me kind of grossed out thinking that they actually would... I asked her if she could toss it then and she gave me a weird look...honestly everyone in there gave me a weird look the whole time.. too bad cause I actually like their cakes but I guess I need to find a new place that won't resell...