I’ll never step foot into this location ever again. I came into this location in November of 2023 to purchase a gift card for my boyfriend for Christmas & after I gave it to him, he went to try and use it at the Manchester location where we live and they told us there were no funds on it. I had a receipt and everything for proof that I purchased this gift card! Me and my boyfriend went in today to try and get this issue sorted out and there was “nothing they could do for us”.. and how it was a “different gift card from the receipt”. I watched the guy load it right in from of me when I purchased it…. Some GREAT customer service you guys have at this store! Thanks for the help. 👍🏼 I’ll make sure to never come here again so I don’t...
Read moreI have go to a few jersey mikes around CT and idk what it is about this one but every time I order from them, there is always something wrong with my order. It is so frustrating because I do not have this issue with any other location. 7 out of 10 times my order is wrong, like mayo on the wrong sandwich and even one time giving me the completely wrong sandwich. A couple of times I’ve had to interact with rude employees and again, never had this experience at other locations. I’ve put in a complaint previously a year or two ago about the messed up orders and they have sent a coupon to get a free sandwich, but I just do not recommend this location. Glastonbury and Vernon are...
Read moreSUPER SLOW SERVICE!!! This was second time trying Jersey Mike's in Rocky Hill and the experience was terrible. I ordered on the Jersey Mikes App at 12:15 and received confirmation that the order would be ready at 12:47. I arrived at 12:45 and let them know I was there. I did not receive the sandwich (Medium Club - very basic) until 1:15. Many people entered the store and received sandwiches while I was waiting. There were 6 other people who were also standing around with me. This is not a place to order for your lunch break and maybe the online app should be disabled for this location. I would not recommend this location to anyone - uncaring staff and extremely...
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