KFC — Restaurant in Rome

Last night was the best food I have had from KFC in a long time because it was extremely hot and fresh. The only reason it was that way was because I had placed a mobile order so I could skip the wait, but when I went into the store to collect my order, I was told it would be a 30 minute wait. When I asked why 30 minutes, he told me we had a "special order," and the only thing I thought might be special about it is the app asked if I wanted dark or mixed meat and I clicked dark, I never knew that was a special request. I wasn't happy with that but I was willing to wait, and the manager (he told me he was a manager, I never asked for one) told me they hadn't even started the order yet. I guess he was hoping that would make me not want the order anymore because he asked if I was still interested in waiting for it, which I was planning on. I guess I made the other staff mad by showing up at 9:18 when Google says they close at 11 every night, because I tried to make small talk with someone who was cleaning and they wouldn't even acknowledge me. I sat out of the way while everyone cleaned. The app says the order was being made at 9:03, but I didn't leave the building with my order until 9:45. I waited for a while and then I saw someone else walk out with food before I finally asked how much longer would it be for mine and the staff told me about 10 minutes. I then waited around 15 to 20 minutes more before I actually received my order. I was friendly with the staff, and the only one who really talked to me was the manager, and he wasn't really friendly or rude, but you could tell he was ready to leave. So when I left, I asked what was the best way for me to order so I didn't cause these problems for them next time. He made me feel like I was a problem just because I used the mobile app to order, because he told me that they usually don't take orders like mine at that time (regular family size meal + 2 extra biscuits), they were already cleaning everything out, turning away the orders of the people in the drive thru (I heard the manager telling the order taker to tell the people ordering that they can only have a #2 combo), and he also told me they closed at 10, which really confused me. When I asked how I could do better next time, he told me that they (he and staff) were just ready to go home and next time if I decide to order at that time (what I thought was 2 hours before close) to call the store before I place the mobile order. So, I enjoyed the hot food but I think I was lucky I even managed to get it. The manager told me they usually turn orders like mine down at 9pm, but that he decided to do it for me, like he was doing me a favor by completing my mobile order.

So, I am really confused and disappointed by this whole interaction. The main things I want others to know after this is that this KFC location wants people to call before placing a mobile order, they actually close at 10pm instead of 11pm, and if you get in the drive thru a 9pm they will only offer you a #2 combo/whatever chicken is...

Please be aware that the Beyond fried chicken they offer here is a Bill Gates funded lab created meat 🍖. It is said to be plant based. Do not confuse this with vegetarian meat. This is lab created meats from climate control agenda groups that want to get rid of farm animals because they think their carbon footprint is bad on the earth. You know what else they think is bad? Too many people! The 2 major brands is Beyond Meat and Impossible foods. They are popping up in grocery stores, fast food, drug stores etc. CVS also offers it as a beef jerky. If you promote this and support this you are saying goodbye to farm Please be aware that the Beyond fried chicken they offer here is a Bill Gates funded lab created meat 🍖. It is said to be plant based. Do not confuse this with vegetarian meat. This is lab created meats from climate control agenda groups that want to get rid of farm animals because they think their carbon footprint is bad on the earth. You know what else they think is bad? Too many people! The 2 major brands is Beyond Meat and Impossible foods. They are popping up in grocery stores, fast food, drug stores etc. CVS also offers it as a beef jerky. If you promote this, you're saying goodbye to farm 🚜 raised vegetables and meat and will be begging for the government to feed you. No cattle mean no more beef or milk. Your baby formula will be created in the lab. BTW they're currently experimenting to create milk...

We went through Drive-Thru shortly after 7 pm on May 25, 2020, Memorial Day.

The ordering process went okay. The customer service at the window is where it went downhill fast. We brought up that the price on the menu and the price they gave us was not the same and that we would like to pay the price on the menu as that is the typical protocol for these situations. The African-American female manager was rude to my brother in dealing with the issue and after her first rude interaction my brother stopped being polite himself.

They did wind up lowering the price, but did not give us receipts for either of our two purchases and thrust the bag and money at me and shut the window cutting my brother off when he said he was going to report the incident to a manager at which time she yelled, "I am the manager!"

Our food was mostly alright except the bun on the sandwich was very hard and we were missing our sauces for our popcorn chicken. The missing sauces is a recurring problem, I ask multiple times every time we have gone there and for the last four visits we have received none and no...