Subway — Restaurant in Rome

This location has had issues in the past for me, often making sandwiches incorrectly. Today, I paid $60 for 4 subs, because this location is too cheap to honor the national promotions, and when I waited 10 minutes after I was notified it was ready, I was informed that they didn’t have 3 ingredients that were a part of 3 of my 4 sandwiches. No offer to fix, no apology, just “oh, we didn’t have what you ordered.” And left a bag on the counter. If you don’t have something, notify me and let me decide if you keep my money or not. This is terrible customer service and now my kids are upset and I still paid a premium to be in this position....

The world has moved on since COVID, and many businesses, such as this one, are running 2 restaurants out of 1 storefront, one that is online and one in person. You might consider setting up a separate station to process online orders. Another option is to train your employees to, when pausing lunch service to make a bunch of online orders, look up at the person they are making wait. Perhaps they could even greet the person, smile, or apologize for the delay. The current system of completely ignoring the person who has been waiting while the employee makes 12+ sandwiches,...

Only one associate in the store. She did her best and kept a great attitude, and I was happy with the service she provided and food she made, but she should have had help considering the line of customers on a SATURDAY night. As a restuarant worker myself, I understand understaffed situations cannot always be avoided (all kinds of things happen, people get sick and call out, people get hurt at work, etc), but only one employee on a weekend during dinner hours is generally the result of poor management. Didn't observe a manager on duty. If he was there,...