Starbucks — Restaurant in Rosenberg

While the staff at the Rosenberg, Texas Starbucks location is courteous and friendly, the service turnaround time is by far the slowest I have ever experienced in Houston and the surrounding small cities. It’s incredibly frustrating that they are often sold out of many popular items, and the delays are even worse when ordering through the app. Even if you place your order ahead of time and arrive 10–15 minutes later, your order will likely still not be ready.

It’s clear that the issue lies at a higher management level. Whether it’s due to poor staffing, inadequate training, or insufficient ordering of supplies, something needs serious improvement. While the employees try their best and are kind, the overall experience leaves much to be desired. This location needs better support and oversight from management to operate...

What is the point of putting in a mobile app order if they’re going to give someone your order n the drive thru. I had ordered way ahead of time and arrived to pick up my order. Drink was ready food was in the oven, your guy working the drive thru gave my breakfast sandwich to the person at the drive thru. So noted that mobile orders take longer than going through the drive thru. Also absolutely no one acknowledged me I had to initiate and ask if my food was almost ready as it was already well over the time it was said to be ready on the app. Now I’m late to work. No one said good morning, no smiles, everyone at this location is extremely rude. Not my first issue with this exact situation at this location. I will...

The girls that work here in the morning are amazingly awesome at what they do . They're handling drive-thru orders, online pickups/deliveries , and walk-ins all at the same time with our skipping a beat. The team work is quite amazing to watch. It's almost orchestrated, in a way that every order falls in sequence. Just a friendly tip to help production, and keep delivery drivers from waiting around. Start a separate crew that handles only online orders. And have another crew that does drive thru and walk-ins, I guarantee your production and profit margins will increase. Great job all of the staff working the morning shift. Y'all are doing a great job. It definitely doesn't...