Topgolf Roseville — Restaurant in Roseville

My husband and I were out of town visiting the Roseville area to go to a show. The show ended early so we thought it would be fun to golf and have some appetizers. We sat at our table and the server approached us. We asked to order, but he stated we had to get logged in, in which we didn't know we were supposed to do as no one initially told us. We put in to play for 30 minutes and it went by pretty quick, so we decided to play another 30 minutes. Since we arrived pretty late the server was getting payments as they were close to closing. My husband gave our card to him, and he proceeds to tell us his card declined. We could only think it was because we were in a different town and used it quit a bit prior to arriving there. Out tab came to about 150.00 between the game, food, and drinks. I attempted to contact our bank and the calls would not connect to a live person to get help and allow the transaction to go through. We were embarrassed and I went in to talk to whoever was in charge to see how we could go about this as we've never had that happen, let alone unable to get through to our bank. I spent 30 minutes (the remaining of our play time) pleading with them on how we could go about this situation. They just kept saying to try again or call the bank and they wouldn't listen that I couldn't get through to anyone. It was about 1AM and I was frustrated. I finally got an email asking if we recognize the charge, so I approved it, gave the server our card again and it finally went through. After all that I go back to our table and they're trying to clear our food and drinks to push us out. Because of the situation we didn't get to finish one of our drinks and they were pushing us out. On top of several of their employees standing around us as if we never paid. All of this got me really upset and I ended up in tears the way we were treated. We spent over 150 for just 2 people to be treated this way and had no empathy with something that was out of our control and had never experienced. We ended up outside the business where we needed to call an Uber to get back to our hotel. My husband's phone died to add to everything, and the Uber app wouldn't work on my phone. So now we're stranded. We asked the security guard outside the business if he could help us and he wouldn't. He brushed us off and told us to walk over to the hotel across from them for help. I couldn't believe the way we were treated, unhelpful, and unempathetic everyone was. I could never treat or handle a situation this way to people. The employees also mentioned that their machines have also had this happen to other customers and I question if it's something with their system that triggers people's banks. Our card worked just fine all night. I hope this doesn't happen to anyone else, because you won't get help after paying a lot of money. And don't expect to finish playing your game you paid for, finish your food, or drinks if you go later at night. They'll push you out of there. Thanks to the Residence Inn they allowed us to stay in their hotel lobby, charge his phone, and get a ride back to our hotel. We would have had to walk for an hour in half after 1 AM in the morning back to our hotel. We'll never go back to Topgolf in Roseville due to the...

I took my 6 family members on Father's day. We couldn’t make a reservation so we did a walk in. I got on the waiting list and they said a possible four hour wait for a two hour bay. We went to the restaurant and ordered food and hung out. The food was good, restaurant/bar staff was good for a busy Father’s Day. After waiting about two hours, I received a call that a bay was ready. Went to the bay and the server helped us log in. I explained that I had a two hour reservation through the walk in. He verified and asked if I wanted the full two hours. I opted for 1.5 hours to start and verified I could extend for the extra .5 hour if we were in the middle of our game. He stated that was fine due to our initial reservation being for two hours. He checked back a couple times during our 1.5 hour play to check on us. When our time had about four minutes left he brought our bill. I advised we were in the middle of a game and wanted to extend for the additional half hour. He said he couldn’t extend us at the bay and had to have the manager do it. He left and a female manager came over and matter of factly said we did t have time to extend for our additional half hour. The server then returned with the bill. I provided a gift card for a partial payment and he asked if I wanted to put the balance on the card on file. I advised I did. He left to go deal with the billing. About two minutes later some other female server walked over with a duplicate bill. I advised I already paid the other server. She said snottily, “are you sure?” Dumbfounded, I said yes I’m sure. She then left. A few minutes later, she returned with the bill with the gift card amount removed and a balance. Again snottily, she said the gift card had fallen off their file. I handed her a credit card to pay the balance, and she left. When she returned for my signature she slammed the check on the table and snottily said, “have a nice Father’s Day!!” And walked away. I saw another server walking by, and asked if they could send over a manager. When the manager arrived. He appeared to not care that there was a problem, showed no empathy to the situation and even questioned wether or not the employee slammed the check down, stating he would have to verify by watching the camera back. The whole end of my experience at this facility makes me question their customer service training. I will definitely not be returning! They have lost my business, and many friends I have that go there will hear the story. P. S. I contacted the corporate office and filed a complaint. Rather than call me to inquire about the incident, they sent me a $20 gift card toward a future visit. As if I would return after this?? Don’t waste your money on their...

i have been to topgolf several times @ several locations. i am sure that you can look on my lifetime membership & see that my family & i make it a point to visit a topgolf facility anytime we are on vacation, have a special event, or have something to celebrate. besides some wait, every other visit has been great. this time (11/10) was not the same. i booked 2 side by side bays for 2:30pm to celebrate a birthday. my party & i were running late, but checked the website for the FAQ which noted that there is a 15 min grace period —after 15 mins the reserved bays will be given to others. i arrived for my 2:30 reservation @ 2:42 (3 minutes before my grace period had ended) only see that that both of my bays were already given to other groups even though i made sure to respond to any & all messages & phone calls. i asked for help retrieving a manager or anyone from guest services to resolve the issue but the waitresses were dismissive & stated they had their “own tables to take of.” i tried to keep searching for help but the 15 minute grace period had elapsed & there were already others annoyed that my party was in “their” assigned bay (even though the bay was reserved hours ago for my party). i spoke to several individuals (roseville guest services, the roseville manager, & regular topgolf customer service) who were all unable to help us & deemed this whole situation a “miscommunication.” there is no miscommunication. the FAQ state that there is a 15 minute grace period until bays are released. there is no reason why my 2 bays were assigned to other groups @ 2:42 , 3 minutes before the grace period even ended. there is also no reason that topgolf was unable to rectify this situation for my group, especially on such an important day. i will not be visiting topgolf at any locations again. regardless of if there is a waitlist, the grace period in the FAQ should be honored & upheld ESPECIALLY for loyal & returning members. this will be my final time visiting topgolf as the games are boring & the food...