KFC — Restaurant in Ross Township

I recently moved out here from Chicago to Hobart and have grown up eating kfc my whole life. The KFC was literally on the end of my block. Then I was able to get a large MP/G for under $3. When I found this kfc after much disappointment from the rt6 location or Portage, I was so happy because the food was made right. My 1st experience the drive thru was efficiently fast and all food was fresh. But what I couldn’t get over was the staffs energy to actually get me more for my money and the different specials they had to offer that were better for my ordering needs. Fast food staffs never care, they are short and food is rarely fresh especially drive tru experiences. But this one was great My second experience my boyfriend said let’s eat in. I was shocked at how clean the dining room was, I mean immaculate. And the staff again, friendly, smiled and cared and asked questions to meet my ordering needs. We did order food to go for my daughter, and never once did I feel like any staff member was bothered by anything I needed the several times that I asked for things. And I dealt with probably four different staff members while I was eating I watched continue to clean and do their job. Nobody was on their phone. Nobody was bullshitting, and everything is completely sanitary down to the poor guy who had to wear the bootie(hairnet) on his beard.

I own a small salon, and I know how much reviews can impact a business, but I can honestly say this is the first time in my life. I have written a review on how satisfied I was at a fast food restaurant. This is the first time I’ve ever written any review on a business like a KFC. I’m so glad to see that somebody’s actually out there doing things right. In a world where it seems like nobody cares anymore it was just nice to see a good staff and a clean restaurant. Way to go...

Visited this location after 6 in the evening on the first day of the new year. Whenever I visit a fast food establishment, I'm ALWAYS observant of what takes place behind the counter in the food prep area and the drive thru. This evening, I watched as the employee in drive thru: took orders, handled cash, AND prepared food. At no time did the she wash her hands. With my own eyes, I saw the young lady reach into one of the food warming bins with her bare hand, grab food and throw it in the box she was preparing for a customer in the drive thru. As I stood in disbelief, she came back and began preparing a dine in order; mine! I watched as she grabbed tongs to put hushpuppies and fish on the plate, but she reached into the warmer and grabbed chicken, once again, with her bare hands. When she sat the tray on the counter, I was relieved that she'd gotten the order wrong; my meal didn't come with chicken. Another employee prepared my order correctly as I watched, but my appetite was a bit shaky after this. Cut to the lobby: two six/seven-year olds,obviously stood up by their babysitter, are cleaning the tables, walking on the booth seats, and making a mess trying to entertain themselves while their mother finishes her shift. Wow, I think I'll stick to visiting the LJS...

Go through the drive through, I could tell the kid working the speaker was probably new and was having a hard time finding the buttons for what I ordered because it was taking awhile and I could here him talking his way through it. I notice after getting my food and receipt that the kids meals I ordered was charged as nuggets and a side of fries separately instead of the kids meal. One of the fries I paid for wasn’t in the bag and the large mashed potatoes was rung up as a small instead. So I go inside and just ask for what I ordered, no need for a refund or anything the price is pretty much the same as what I paid anyways. The lady working the counter goes and lets the manager know what they need to fix my order and he has the audacity to say that’s probably the way I ordered everything, seemed upset that I wanted my food fixed. At the end of the day if you’re going to call a customer a liar why not wait for...