Urban Air Trampoline and Adventure Park — Attraction in Ross Township

The only reason why I give two stars is for how uncaring the other guest are when it comes to personal space. I asked a team member to clear off a table for me. She was extremely nice and promptly cleared and cleaned it for me. Once cleared I got my pizza, plates & drinks & sat them at the table I claimed. (The tables arent that big. 3 person min) My son & his friend came back from playing & sat down to eat. Me & his father sat on the other side. They got back up to play, clearly with a full plate of pizza and drinks visible to others at the table I claimed...when some random kids sat down in their seat, facing the kitchen. Their hair was nearly in the kids plate. They got up after a couple mins. So I arranged the table in a way to let guests know this isnt just a random table Im sitting at. I start using my phone, waiting on the kids to come back to eat and when I look up from my phone, I seen someone had push my sons plate/drink away and sat down where he was sitting. (This is still our table) There was a party next to us that already had two tables claimed...so why did you feel the need to move my sons food away from you and sit down facing the table next to you and chit chat with your group. Naturally I was a bit angry, but I didn't want to make a big scene. He had a baby with him, so I kept it cool. He got up after what felt like 10 mins, so I got up and sat on the side people kept taking. This obviously meant nothing to the other guest, as he sat right back down, with his back facing me. My son by that time came back to eat, but the guy was in his seat WITH his food infront of him! I had to scoot over to allow him on the bench to eat. The other guest got back up after about 5 mins or so. I told my son to scoot over. His friend had came back. They were just about done eating. So they went back to play. I remained on the side people kept taking and just scooted over in a way, where other guests can not sit down. If birthday parties can have signs that say the table is claimed...there needs to be the same for other guests. You wouldn't sit at a party table...why would you sit at a table that's clearly already preoccupied??? This place needs something in line to help non partied guests protect their table. Clearly us, the food AND drinks aren't enough to respect personal space!! I'm mad because what if whoever sat down, knocked our drinks over? What if they got something in our food? You see a full table of food/drinks and still choose to sit down??? Ridiculous! It's a great place for the kids to run around...but the public could careless...

I brought my 10 year old & his friend here today, I figured it would be busy with most schools in the area off for Presidents' day. It was definitely busy but since it's a bigger place you can't really tell. We bought the platinum package since the boys wanted to do the ropes course and sky swing, I think the fun they had was well worth the cost. The cafe had tons of different options and I was super impressed at how all the staff seemed to be happy to be there and serve their patrons. The gentleman doing party rooms was on it and helpful in other areas as well. The manager on duty (i'm assuming he is or else he definitely should be) is the one who really inspired me to write this review! I watched him calmly make his rounds in a place -quite literally- filled with chaos. He was cleaning tables, taking out garbages, helping with admission, serving food and was also more than happy to let me nurse my months old baby in an unused private party room when I inquired! He even gave me the remote to turn on a show! I wish everywhere fun my kids wanted to go was so helpful and welcoming!! I had been nervous to come here because the other new places opening up nearby have been much too chaotic, filthy and things not thought all the way through but that is not the case here. We will be back with friends and family and I will brag anywhere I can! Thanks for an...

Great place for kids...However, they literally could careless about the people themselves. DO NOT go there unless you plan to pay for a year. They do not verbally tell you that. They sneak it past you by having you sign your "waivers" with your kids jumping all around you making impossible for you to know what you are actually signing up for. Then get nasty with you when you express your desire to cancel. And tell you are locked in. Easy fix...cancel your debit card. I have seen them screw over multiple single mothers who just wanted 1 day of fun for thier kids. Don't be scared by thier legalize. I know 4 top lawyers already gearing up to go after them. Also, think hard...did you actually fill out the waiver or was it your excited under 18 year old child who is too young to enter into a legally binding contract?!?! Think hard..wink wink. But again...CANCEL YOUR DEBIT CARD IMMEDIATELY. Make them work for thier money. They are a bunch of snakes that are preying on families. Who the he'll would sign up for a year right off the bat especially with the economy the way it is. I guess that's one way to make sure your business thrives. Trick a bunch of families who gave you thier hard earned money and hold them hostage for a year. I see picket signs and news...